Facility Host

Intermountain Healthcare Inc.; Wheat Ridge (CO); On-site; USD 24,000 - 31,000; Full time

Job summary

Intermountain Health Lutheran Hospital in Wheat Ridge, CO is seeking a Facility Host to greet guests, answer calls, and direct them to the appropriate departments. You will oversee Information Desk Volunteers, manage wheelchair availability, and track service metrics to report outcomes.

This full-time role (32-36 hrs) requires strong customer service, organizational skills, and knowledge of basic office tasks. Bilingual English/Spanish preferred; hospitality experience is a plus.

Qualifications

• Demonstrated customer service experience
• Positive demeanor and excellent communication skills
• Knowledge of basic office equipment, including printers, phones, etc.
• Exemplify strong organization skills and attention to detail
• Competent with Microsoft Office products

Responsibilities

• Greets customers and serves as liaison between guests and hospital departments.
• Oversee Information Desk Volunteers and provide clerical support.
• Schedule and supervise Information Desk Volunteers; manage wheelchair availability.
• Track service metrics and ensure timely delivery of patient messages.
• Triage requests, release information per policy, and escalate as needed.
• Perform clerical duties and assist with tasks such as mail, data entry, and filing.

Skills

Customer service

Communication

Office equipment

Organization

Microsoft Office

Bi-Lingual (English/Spanish)

Medical terminology

Hospitality

Education

Associate degree

Job description

Intermountain Health Lutheran Hospital

Full time

R182446

Job Description:

Greets customers, acts as a liaison between guests and any necessary hospital departments. Oversee Information Desk Volunteers. Provides clerical support to hospital departments and administration.

Posting Specifics

Pay Rate: Based on Experience

Shift Details: 32 - 36 hours / full time benefits

5am - 2pm with rotating weekends

The Facility Host is a liaison between guests and hospital departments. This caregiver is responsible for greeting customers, answering telephone calls, taking messages, and forwarding calls in a courteous and efficient manner. Responsibilities include scheduling and oversight of Information Desk Volunteers, manage wheelchair availability at all hospital entrances, track service metrics to report and as applicable, ensures patient messages are delivered.

The Facility Host ensures customers’ requests are triaged and handled appropriately and timely, responds to requests for information and appropriately releases information based on policy and maintains an organized and clean work and reception area.

This caregiver will tactfully handle difficult situations with customers while remaining positive and professional. And when needed, will elevate issues to the appropriate staff member.

The Facility Host provides clerical support and may assist with any of the following assignments: sorting and distributing mail; typing; data entry; scheduling appointments or meetings; ordering, stocking and maintaining supplies; assembling files or packets; scanning documents; processing forms or paperwork; or other clerical duties.

May escort or assist outpatients/guests/visitors in navigating to areas in the hospital, using a wheelchair if necessary.

Minimum Qualifications

• Demonstrated customer service experience

• Positive demeanor and excellent communication skills

• Knowledge of basic office equipment, including printers, phones, etc.

• Exemplify strong organization skills and attention to detail

• Competent with Microsoft Office products

Preferred Qualifications

• Associate degree

• Bi-Lingual (Fluency in both English and Spanish)

• Familiar with medical terminology

• Hospitality experience

Interact with others by effectively communicating, both orally and in writing.

Operate computers and other office equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for an extended time to perform work on a computer, phone, or other equipment.

May require lifting and transporting objects and office supplies, bending, kneeling and reaching as well as pushing patients in wheel chairs and escorting them to their destination.

Location:

Intermountain Health Lutheran Hospital

Work City:

Wheat Ridge

Work State:

Colorado

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.43 - $22.40

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits).

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400 clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100 learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!