Facility & Guest Services Associate

Billy Graham Evangelistic Association Career Site; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Facility Support Associate at The Billy Graham Training Center at the Cove (BGTC) supports Guest Services operations, assisting with maintenance, inventory, storage, and the setup of meeting rooms for events. The role requires hospitality, strong organization, reliability, and the ability to work independently or as part of a team, with occasional long hours and lifting up to 50 pounds.

Candidates should model Servant Hospitality and adhere to BGTC protocols, policies, and the Mission

Qualifications

• Ability to relate to people, be approachable and handle administrative tasks
• Strong verbal and written communication with staff and guests
• Experience with or ability to learn Microsoft Office suite (Excel, Word, Outlook)
• Ability to work with basic tools
• Knowledge of basic maintenance skills
• Excellent organizational skills and attention to detail
• Dependable, persistent, results oriented
• Commitment to hospitality and excellence
• Ability to work independently and in a team with flexibility
• Ability to analyze and follow BGTC protocols
• Maintain confidentiality where appropriate

Responsibilities

• Assist with maintenance and aesthetics of the Training Center
• Maintain inventory of supplies at the Training Center
• Maintain order and usage of storage spaces
• Setup meeting rooms for events in a timely, proper manner
• Assist with shipping/receiving and mail distribution
• Assist guests as needed
• Transport guests on property as needed

Skills

People relations

Verbal and written communication

Basic tools

Maintenance basics

Organizational skills

Dependable/reliable

Hospitality focus

Teamwork

Decision making under BGTC protocols

Confidentiality

Tools

Microsoft Office (Excel/Word/Outlook)

Job description

The Facility Support Associate at The Billy Graham Training Center at the Cove (BGTC) supports Guest Services operations, assisting with maintenance, inventory, storage, and the setup of meeting rooms for events. The role requires hospitality, strong organization, reliability, and the ability to work independently or as part of a team, with occasional long hours and lifting up to 50 pounds.

Candidates should model Servant Hospitality and adhere to BGTC protocols, policies, and the Mission