Guest Reservations Associate – Part-Time Ministry

Billy Graham Evangelistic Association; Asheville (NC); Sur place; USD 28 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Part-time benefits eligibility

Résumé du poste

Billy Graham Evangelistic Association is seeking a Reservations Assistant to manage guest registrations, maintain the reservations database, and produce interdepartmental reports for BGTC events. The role focuses on courteous guest interactions, accurate data entry, and adherence to BGTC policies.

Strong communication, 40 wpm typing, and familiarity with Visual One PMS are preferred as you support reservations, payments, and check‑in processes in a busy conference center environment.

Qualifications

• High School diploma or equivalent required.
• Minimum one year experience in reservations/related field.
• Excellent verbal and written communication, especially phone and email.
• Typing speed at least 40 wpm.
• Familiarity with Visual One PMS and Windows OS; comfortable with spreadsheets and databases.

Responsabilités

• Courteously answer telephone calls.
• Change or cancel guest reservations as needed.
• Process credit card payments securely.
• Answer inquiries about BGTC programs and lodging.
• Apply BGTC policies for cancellations, transfers, or refunds.
• Enter and maintain guest data, inquiries, seminars, and financial records.
• Handle new guest check‑in and payment processing.
• Prepare reservation summaries and financial reports.

Connaissances

High School diploma

Customer service

Verbal & written communication

Typing 40 wpm

Phone etiquette

Visual One software

Windows OS

Spreadsheet/word processing/db tools

Independent work

Hospitality focus

Formation

High School diploma or equivalent

Outils

Visual One

Windows OS

MS Office suite

Description du poste

Billy Graham Evangelistic Association is seeking a Reservations Assistant to manage guest registrations, maintain the reservations database, and produce interdepartmental reports for BGTC events. The role focuses on courteous guest interactions, accurate data entry, and adherence to BGTC policies.

Strong communication, 40 wpm typing, and familiarity with Visual One PMS are preferred as you support reservations, payments, and check‑in processes in a busy conference center environment.