Facility Desktop Supp Tech

NYC Health + Hospitals; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

NYC Health + Hospitals is seeking a Facility Desktop Support Technician to install, maintain, and troubleshoot IT equipment including WOWs, PCs, scanners, and related peripherals. The role supports end-users across the health system and assists the IT Asset Manager with asset management at NYC facilities.

Responsibilities include diagnosing hardware/software issues, resolving networking problems, and providing clear user guidance.

Qualifications

• High school diploma or equivalent with four years of full-time paid experience in mainframe/mid-range/server environments or local desktop support; supervisory experience preferred.
• Education/experience equivalent to above.

Responsibilities

• Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
• Provide on-site technical support to end users.
• Manage and prioritize support tickets through ServiceNow.
• Install, configure, and upgrade operating systems, software, and hardware components.
• Maintain inventory of hardware and software and document resolutions.

Skills

Desktop support

Technical troubleshooting

End-user support

Ticketing / ServiceNow

Education

High school diploma or equivalent

Tools

ServiceNow

Windows Server

AV systems

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Duties & Responsibilities

Purpose of Functional Assignment

Facility Desktop Support Technicians install, maintain, and troubleshoot all Information Technology (IT) equipment related to computers, scanners, label printers, medication carts, Workstations on Wheels (WOWs), and associated peripherals. They also assist the IT Asset Manager with departmental asset management.

Examples of Typical Tasks

• Diagnoses and resolves hardware and software issues on desktops, laptops, and peripheral devices.
• Analyzes complex technical problems and implements effective solutions.
• Troubleshoots network connectivity issues.
• Provides technical assistance to end‑users via phone, email, or in person.
• Walks users through problem‑solving steps.
• Offers clear and concise explanations of technical issues.
• Installs, configures, and upgrades operating systems, software applications, and hardware components.
• Maintains and repairs computer equipment.
• Manages software licensing and updates.
• Manages and prioritizes support tickets through ServiceNow.
• Documents all support activities and resolutions.
• Completes user follow-ups to ensure issue resolution.
• Maintains an accurate inventory of hardware and software.
• Provides on‑site technical support to users, addressing questions and issues related to AV systems for the network.
• Performs other duties as assigned or required.

Minimum Qualifications

• A high school diploma or its educational equivalent and four (4) years of satisfactory, full-time, paid experience in mainframe computer, mid-range computer, Windows Server, LAN or WAN computer environments and/or local desktop support, at least one (1) year of which must have been in a supervisory capacity; or
• Education and/or experience equivalent to above.

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.