Senior Facility Desktop Support Technician

NYC Health + Hospitals; Hempfield Township (Westmoreland County); On-site; USD 60,000 - 80,000; Full time

Job summary

NYC Health + Hospitals is looking for a Senior Facility Desktop Support Technician in Westmoreland County, Hempfield Township. This role involves providing expert technical support and leadership, ensuring the efficiency of IT infrastructure.

Candidates should have extensive experience in troubleshooting, mentoring junior technicians, and managing desktop environments. A degree in a related field is also required, alongside relevant supervisory experience.

Qualifications

• 3+ years experience in IT environments with at least 1 year in a supervisory role.
• Ability to resolve complex hardware and software issues.
• Experience in mentoring and training junior technicians.

Responsibilities

• Provide expert technical support for IT infrastructure.
• Perform maintenance and troubleshooting of IT equipment.
• Lead small IT projects and deployments.
• Create and maintain technical documentation.

Skills

Expert technical support

Troubleshooting

Mentoring

Documentation

Project management

Education

Baccalaureate degree

Associate degree

High school diploma

Job description

Duties & Responsibilities

Purpose of Functional Assignment: Senior Facility Desktop Support Technicians provide expert-level technical support and leadership, ensuring the stability and efficiency of the Information Technology (IT) infrastructure. This role is responsible for the comprehensive installation, maintenance, and troubleshooting of diverse IT equipment, including computers, scanners, label printers, medication carts, Workstations on Wheels (WOWs), and related peripherals. Additionally, collaborates with the IT Asset Manager on departmental asset management.

Examples of Typical Tasks

• Resolves complex hardware and software issues that escape junior technicians.
• Performs root cause analysis to prevent recurring problems.
• Troubleshoots network infrastructure related to desktop connectivity.
• Mentors and trains junior technicians.
• Develops and documents best practices and procedures.
• Leads small IT projects and deployments.
• Manages and maintains desktop operating systems and software applications.
• Implements and enforces security policies and procedures.
• Manages user accounts and access permissions.
• Serves as the primary escalation point for complex technical issues.
• Communicates with vendors and other IT teams to resolve problems.
• Identifies and resolves potential issues before they impact users.
• Performs system performance monitoring and optimization.Contributes to the development of IT infrastructure improvements.
• Creates and maintains detailed technical documentation.
• Generates reports on support activities and system performance.
• Contributes to knowledge base articles.
• Participates in IT related projects, such as operating system rollouts or hardware refreshes.
• Often provides support to executive level employees.
• Provides on-site technical support to users, addressing questions and issues related to audio visual (AV) systems for the network.
• Performs other duties as assigned or required.

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and three (3) years of satisfactory, full‑time experience in mainframe computer, mid‑range computer, LAN or WAN computer environments, and/or local desktop support, one (1) year of which must have been in a supervisory capacity; or
• An associate degree or 60 semester credits from an accredited college or university and four (4) years of satisfactory, full‑time experience, including one (1) year of experience in a supervisory capacity, as described in "1" above; or
• A high school diploma or its educational equivalent and five (5) years of satisfactory, full‑time experience, including one (1) year of experience in a supervisory capacity, as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of thirty (30) semester credits, from an accredited college or university, for six (6) months of experience. However, all candidates must have at least a high school diploma or its educational equivalent and two (2) years of satisfactory, full‑time experience, including one (1) year of experience in a supervisory capacity, as described in "1" above.