Desktop Technician

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Premium-free health insurance

Defined benefit pension

Work From Home policy

Job summary

The NYC Department of Health and Mental Hygiene is seeking a Computer Associate (Operations) to support IT functions. Responsibilities include administering the SCOM servers, maintaining documentation, and assisting with infrastructure upgrades. Ideal candidates have experience in a large-scale network environment.

Benefits include premium-free health insurance, robust wellness programs, and support for professional growth. This position is inclusive and welcomes diverse applicants.

Qualifications

• Minimum two years of experience in computer operations in a large-scale environment.
• Experience with data communications network in a multi-tiered computer environment is a plus.
• Familiarity with server infrastructure and support processes.

Responsibilities

• Administer and maintain Microsoft SCOM and VMware environments.
• Document the Data Center Application Dependencies and any changes to systems.
• Assist in managing daily technology operations to meet agency objectives.

Skills

Microsoft SCOM administration

VMware management

Active Directory expertise

Troubleshooting skills

Documentation skills

Education

Certificate in computer operations (675 hours)

Bachelor's degree in a relevant field

High school diploma with related experience

Tools

Alertsite

ServiceNow

Job description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE COMPUTER ASSOCIATE (OPERATIONS) CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

Position Summary

The Desktop Management team supports all workstations, printers, audio/visual equipment and peripherals (scanners, other tools connected to workstations). This team installs and maintains all desktop and tablet operating systems, application and desktop security updates, and dispatches trained IT technicians to DOHMH locations when issues cannot be resolved remotely or by the Helpdesk.

Job Duties And Responsibilities

• Administer, maintain and provide support for Microsoft SCOM servers environment.
• Monitor and provide support for both External and Internal sites using Alertsite, SCOM, and Live Maps.
• Document and maintain the new Data Center Application Dependencies, using SCOM, VMware and Alertsite.
• Assist with maintaining the Active Directory domain, including associated accounts and permissions.
• Work closely with external entities to upgrade/modify server infrastructure, add new requirements and troubleshoot server related issues.
• Assist the Director of IT Operations with creating, maintaining and evaluating documentation, i.e. backup procedures, software and hardware lists, proper naming convention, proper IP addressing.
• Create and maintain detailed documentation of any changes to the environment, as well as development of new documentation for existing systems.
• Administration and troubleshooting of OS-level issues in a VM environment, as well as hardware problems on physical servers.
• Assist with management of daily core technology operations to meet agency objectives.
• Make sound decisions consistent with essential job functions and the ability to quickly analyze problems and provide on‑time resolution using agency helpdesk ticketing system (ServiceNow).
• Interpret operational needs and resolve or elevate problems in real time to appropriate teams for resolution.
• Assist SCCM Systems Administrator in supporting SCCM server environment; Software and image deployment; Pushing agency wide system updates to internal and external devices.
• Assist ITOPS team in Support Staging/development/pre-production VMware environments.
• Enforce the policy and procedures as stated by senior management.
• Eliminate manual processes to reduce any individual dependency.
• Assist Director of IT Operations with a proper Change Management and Change Control process.

Why You Should Work For Us

• Benefits: City employees are entitled to unmatched benefits such as:
• A premium‑free health insurance plan that saves employees over $10,000 annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax‑deferred savings program
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security – you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Commitment To Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347‑396‑6549.

COMPUTER ASSOC (OPERATIONS) - 13621

Minimum Qualifications

• A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full‑time computer operations experience, in a large‑scale networked, multi‑tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment.
• A baccalaureate degree from an accredited college or university and three years of satisfactory full‑time experience as described in “1” above.
• A four‑year high school diploma or its educational equivalent and four years of satisfactory full‑time experience as described in “1” above.
• A satisfactory combination of education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must have at least two years of full‑time experience as described in “1” above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.