DESKTOP SUPPORT SPECIALIST

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

The Department of Social Services IT team in New York City seeks an IT Project Specialist/Desktop Support Specialist to drive desktop modernization, OS migrations, and endpoint management across the enterprise. You will collaborate with multiple teams, vendors, and stakeholders to deliver secure and standardized computing services.

Ideal candidates have a background in computer science or related fields with experience in SCCM, Intune, Azure, and Active Directory, plus strong analytical and

Qualifications

• Bachelors or higher in a tech-related field with several years of IT experience.
• Experience with PC/MAC in large WAN environments and AD tools preferred.
• Experience with SCCM deployments, Intune, and Azure technologies recommended.
• Understanding of cloud infrastructure and strong communication skills.

Responsibilities

• Plan, coordinate and implement desktop modernization initiatives and endpoint projects.
• Collaborate with technical teams, stakeholders, vendors, and project managers.
• Lead enterprise desktop deployment, OS migration, imaging, and lifecycle projects.
• Administer endpoint management platforms including Intune and SCCM.

Skills

Active Directory

Microsoft Intune

Microsoft SCCM

Azure technologies

Cloud infrastructure

Analytical thinking

Verbal and written communication

Negotiation/Influencing

Printer troubleshooting

Education

Bachelor's degree in computer science, engineering, HCI, interactive media, data visualization, communication or related field

Associate degree in computer science, engineering, HCI, interactive media, data visualization, communication or related field

Bachelor's degree plus 8 years related experience

Equivalent combination of education and experience

Tools

Microsoft SCCM

Microsoft Intune

Azure

Active Directory

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Under the general supervision of the Desktop Support Manager, with considerable latitude for independent judgment, the Desktop Support Specialist performs highly complex technical and project-oriented work supporting enterprise desktop computing services.

Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist, to function as a Desktop Support Specialist who will:

• Plan, coordinate and implement desktop modernization initiatives, endpoint management projects, operating system deployments, software packaging, endpoint security, and lifecycle refresh activities while ensuring reliable, secure, and standardized computing services.
• Collaborate with technical teams, business stakeholders, vendors, and project managers to deliver enterprise technology solutions.
• Lead enterprise desktop deployment, lifecycle replacement, operating system migration, imaging, hardware standardization, and endpoint modernization projects by planning work activities, coordinating technical resources, monitoring milestones, and ensuring successful implementation.
• Administer enterprise endpoint management platforms including Microsoft Intune, Microsoft Configuration Manager (SCCM).

Hours/Shift: 9AM - 5PM (After hours/weekends if required)

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

• Knowledge and hands-on experience with PCs and MACs operating systems in a large WAN environment using Active Directory tools.
• Knowledge of Microsoft SCCM deployments and functions.
• Knowledge of Microsoft Intune and Azure technologies.
• Understanding of current and emerging Cloud infrastructure technologies.
• Excellent analytical, strategic conceptual thinking, planning, and execution skills.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the IT workforce.
• Effective influencing and negotiation skills in an environment where needed resources may not be directly controlled by this role.
• Experience in the repair and troubleshooting of Lexmark printer devices.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.