Desktop Support Tech.

Wyckoff Heights Medical Center; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare facility in New York is seeking a dedicated desktop support professional to perform onsite analysis and resolution of complex desktop issues. Responsibilities include installing and troubleshooting hardware and software, collaborating with the Technology team, and monitoring desktop performance. Candidates should possess technical training or certification and demonstrate strong team-oriented skills and attention to detail.

Qualifications

• Must work well in a team.
• Show intense enthusiasm for tasks.
• Capable of executing tasks with attention to detail.
• Devoted to tasks with loyalty.
• Flexible in setting schedules and goals.

Responsibilities

• Perform on-site analysis and resolution of desktop problems.
• Install and troubleshoot network hardware and software.
• Collaborate with Tech team to ensure efficient operations.
• Respond to desktop-related support calls.
• Monitor and report on desktop performance.

Skills

Team Player

Enthusiastic

Detail Oriented

Dedicated

Flexibility

Education

Technical training or Certification

Job description

Wyckoff Heights Medical Center | Main Campus
New York, USA

Description

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of the organization\'s desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that desktop connections, ie. network jacks are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

Qualifications

• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Motivations: Flexible to perform well when granted the ability to set your own schedule and goals.
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
• Education: Technical/other training or better in Certification.
• Licenses & Certifications: Certification.

Equal Opportunity Employer
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