Facility Coordinator (Remote - US)

Jobgether

United States

Remote

USD 47,500 - 88,100

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical, dental, and vision insurance

Flexible time-off policy

401(k) with company match

Job summary

A facilities management services company is seeking a Facility Coordinator to support clients in a fully remote position. Responsibilities include managing work orders, responding to inquiries, and ensuring operational excellence. Candidates should have 1-2 years of experience in facilities support and be proficient in Microsoft Excel. Join a dynamic team focused on delivering high-quality service and support.

Qualifications

1-2 years of experience in a facilities support role.
Strong verbal and written communication skills.
Self-motivated and reliable while working remotely.

Responsibilities

Respond promptly to customer and provider inquiries.
Offer onboarding guidance on platform usage.
Coordinate service requests with facility managers.

Skills

Customer service

Attention to detail

Technical platform support

Education

High school diploma or GED

Tools

Microsoft Excel

Salesforce

Gainsight

Job description

This range is provided by Jobgether. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$47,000.00/yr - $88,000.00/yr

This position is posted by Jobgether on behalf of ServiceChannel. We are currently looking for a Facility Coordinator in United States.

This fully remote role is ideal for someone with a strong background in facilities support and customer service. As a Facility Coordinator, you'll serve as the frontline contact for clients and service providers, managing work orders, scheduled maintenance, and platform support. You'll operate in a dynamic, fast-paced environment, helping ensure operational excellence while collaborating across teams. Your attention to detail and ability to guide customers through systems and processes will play a key role in maintaining service quality and customer satisfaction.

Accountabilities:

Respond promptly to customer and provider inquiries via Zendesk, email, and phone
Offer onboarding guidance and technical support on platform usage
Report system issues to the development team and ensure communication loops are closed
Coordinate service requests with facility managers, ensuring maintenance compliance
Review work order requests for cost-saving opportunities based on warranties or lease agreements
Assist in customer-facing special projects and emergency work order monitoring
Track performance using internal tools and reporting systems
Conduct quarterly business review presentations and biweekly client operations meetings
Collaborate with internal teams to support key initiatives and maintain seamless workflows

Requirements

1-2 years of experience in a facilities support role, ideally in fast-paced environments such as retail, hospitality, healthcare, or food service
Proficiency in Microsoft Excel and PowerPoint; knowledge of Salesforce and Gainsight is a plus
Strong verbal and written English communication skills, with high attention to detail
Comfortable providing support on technical platforms and responding to customer needs
Self-motivated and reliable while working remotely, with excellent time management and organization
Team-oriented, responsive to feedback, and adaptable in evolving environments
High school diploma or GED required
Willingness to be on camera during virtual meetings

Benefits

Salary range: $47,500 to $88,100 annually, depending on experience and location
Full-time remote role (8 AM - 5 PM in your local time zone)
Medical, dental, and vision insurance
Life insurance and long-term disability coverage
Flexible time-off policy and paid parental leave
401(k) with company match
Dynamic and collaborative team environment with opportunities for growth

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.

It compares your profile to the job's core requirements and past success factors to determine your match score.

Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.

Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

Seniority level