Facilities & Workplace Experience Specialist

Genesys Cloud Services, Inc.; Menlo Park (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Genesys Cloud Services, Inc. in Menlo Park is seeking a Facilities and Workplace Safety Coordinator to support day-to-day operations, safety, and the overall workplace experience.

You will serve as a welcoming first point of contact for employees, visitors, and vendors while helping maintain a safe, organized, efficient, and engaging workplace. This role offers exposure to facilities operations, office administration, onboarding, and vendor coordination.

Qualifications

• Demonstrate strong organizational, planning, prioritization, and communication skills.
• Provide a high level of customer service while building positive relationships with employees, visitors, vendors, and business partners.
• Communicate clearly and professionally in written and verbal interactions.
• Demonstrate attention to detail and sound judgment while managing multiple priorities.
• Work effectively both independently and collaboratively in a team environment.

Responsibilities

• Welcome employees, visitors, guests, and vendors and provide professional, service-oriented support.
• Serve as a first point of contact for general workplace and office inquiries.
• Coordinate conference room bookings and provide meeting support as needed.
• Maintain reception areas, conference rooms, and shared spaces to ensure they are organized, welcoming, and ready for use.
• Partner with the Workplace Community Team to support an engaging and inclusive onsite employee experience.
• Support the Facilities Manager with daily workplace and facilities operations.
• Coordinate access card issuance, returns, and guest passes in partnership with appropriate internal teams.
• Maintain kitchen, breakroom, pantry, coffee, and general office supplies.
• Support the cleanliness and organization of shared workplace areas, including loading and unloading dishwashers and resetting common spaces as needed.
• Monitor office supply inventory and coordinate replenishment.
• Manage incoming and outgoing mail, courier deliveries, shipping, and packages.
• Coordinate with vendors, contractors, and building management on routine workplace maintenance and service requests.
• Support facilities projects, including scheduling, documentation, vendor coordination, reporting, and other project activities appropriate to the role.
• Partner with Genesys Security team to support workplace safety procedures and compliance activities.
• Participate in workplace safety activities, inspections, emergency preparedness initiatives, and safety meetings as required.
• Support the documentation and coordination of safety-related activities and follow-up actions.
• Follow established emergency response, workplace safety, and security procedures.
• Help communicate workplace safety information and procedures to employees and visitors as appropriate.
• Identify and promptly elevate potential workplace safety or facilities concerns to the appropriate team.
• Provide administrative support, including filing, shipping, scanning, record maintenance, and document organization.
• Maintain internal office information, contact lists, calendars, directories, and workplace documentation.
• Support internal communications related to office operations, workplace updates, safety information, and events.
• Assist with local and global workplace or facilities projects as assigned.
• Handle sensitive workplace information with appropriate discretion and confidentiality.
• Coordinate onsite elements of new-hire orientation and first-day workplace setup.
• Partner with IT and other teams on equipment inventory retrieval and coordination when needed.
• Respond to routine employee workplace requests and connect employees with the appropriate resources when additional support is required.
• Build collaborative relationships across teams by demonstrating empathy, responsiveness, and a service-oriented approach.
• Coordinate setup and breakdown for office lunches, meetings, employee programs, and social events.
• Prepare event and meeting spaces and ensure spaces are appropriately reset following activities.
• Collaborate with internal partners and vendors to support workplace events and employee experiences.

Skills

Organizational skills

Planning

Prioritization

Communication skills

Customer service

Written and verbal communication

Attention to detail

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Genesys Cloud Services, Inc. in Menlo Park is seeking a Facilities and Workplace Safety Coordinator to support day-to-day operations, safety, and the overall workplace experience.

You will serve as a welcoming first point of contact for employees, visitors, and vendors while helping maintain a safe, organized, efficient, and engaging workplace. This role offers exposure to facilities operations, office administration, onboarding, and vendor coordination.