Facilities Work Controller — Fleet & Work Orders

Towson University; Towson (MD); Presencial; USD 41.000 - 50.000; Jornada completa

Descripción de la vacante

Towson University is seeking a Work Controller, Facilities to manage the FM work control system (Maintenance Connection) and Fleet Services. The role handles critical issues via phone, email, and messages, processing work orders and coordinating across campus.

The position requires scheduling experience, strong communication and customer service skills, and a flexible schedule. Salary is competitive with TU benefits and campus parking management.

Formación

• High school diploma or GED.
• Four years in scheduling and determining resource requirements in trades occupations.
• Year-for-year substitution: 30 college credits = 1 year of experience.
• Ability to stay calm while collecting information from callers.
• Strong customer service skills required.

Responsabilidades

• Utilizes Maintenance Connection (MC) to process the various types of work orders.
• Reviews work orders for validity, accuracy and justifications.
• Provide field support and training to staff in the Academic, Auxilliary and trades Services maintenance areas on the MC work order system.
• Coordinate, assign and ensure work order requests are completed timely.
• Answer phone calls, emails and voice messages regarding maintenance requests and needs.
• Communicate requests to FM personnel via two-way radio, phone calls or work orders.
• Input and coordinate work orders in MC and through departments.
• Perform Fleet Services duties including vehicle requests and training.
• Issue and track keys for Facilities Management staff and visiting contractors.

Conocimientos

Communication skills

Customer service

Attention to detail

Calm under pressure

Multitasking

Educación

High school diploma or GED

Descripción del empleo

Towson University is seeking a Work Controller, Facilities to manage the FM work control system (Maintenance Connection) and Fleet Services. The role handles critical issues via phone, email, and messages, processing work orders and coordinating across campus.

The position requires scheduling experience, strong communication and customer service skills, and a flexible schedule. Salary is competitive with TU benefits and campus parking management.