Facilities Work Control Coordinator

University of North Carolina Wilmington; Wilmington (NC); On-site; USD 48,712,000 - 60,174,000; Full time

Job summary

University of North Carolina Wilmington is seeking a Temp Work Control Associate to partner with trade shops, project managers and campus stakeholders. The role emphasizes planning, prioritization and execution of maintenance work, with a focus on asset management, work tracking and delivery services.

Responsibilities include intake reviews, work order management in AiM, coordinating with service providers and maintaining effective communication with campus teams.

Qualifications

• Exceptional written and verbal communication and organizational skills required.
• Microsoft Office, web and database experience a must.
• Must possess the ability to analyze and interpret customer requests and descriptions of work completed.
• Must demonstrate excellent customer service abilities.

Responsibilities

• Monitor incoming phone calls and walk-in requests.
• Receive, prioritize and process work requests in AiM to ensure timely response and service delivery.
• Conduct intake reviews of customer requests to verify accuracy and detail for efficient work order creation.
• Manage the full lifecycle of work orders, including creation, assignment, tracking, updates and closure in AiM.
• Coordinate with customers, technicians and stakeholders to facilitate timely resolution of work requests.
• Serve as liaison between the university and contracted service providers for scheduling and service delivery.
• Manage overtime request process through SharePoint and AiM, reviewing submissions for accuracy and compliance.
• Demonstrate strong interpersonal and communication skills when interacting with supervisors, coworkers, customers and the public.
• Review daily reports.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Microsoft Office

Web experience

Database experience

Education

High school diploma or equivalent

2 years related experience

Tools

Microsoft Office

Web experience

Database experience

Job description

University of North Carolina Wilmington is seeking a Temp Work Control Associate to partner with trade shops, project managers and campus stakeholders. The role emphasizes planning, prioritization and execution of maintenance work, with a focus on asset management, work tracking and delivery services.

Responsibilities include intake reviews, work order management in AiM, coordinating with service providers and maintaining effective communication with campus teams.