Facilities & Technical Services Manager - Guest Experience

Main Event; Fayetteville (NC); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑m

Employee Assistance Program

Buster’s Legacy Fund (Supports team)

401K matching plan

FREE food

FREE gameplay

Growth opportunities

Two FUN brands under one roof

Job summary

Main Event Entertainment in Fayetteville seeks a Technical Services Manager/Facility Manager to lead facility operations, maintenance, and guest experience in a high-energy venue. This role directs a small hourly team, troubleshoots equipment, and ensures safe, clean, and entertaining spaces that align with brand standards.

You will mentor technicians, handle daily challenges, and drive proactive improvements to deliver memorable experiences for guests while maintaining operational excellence.

Qualifications

• 21+ years of age.
• 3+ years of relevant experience in building maintenance; knowledge of bowling/pinsetters is a plus.
• Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders, and repair/maintain facility machines.
• Ability to lead a team to create a memorable guest experience.
• True leadership capabilities in a fast-paced, noisy environment.
• Effective oral and written communication regarding all responsibilities.

Responsibilities

• Developing and leading a team of 3-6 hourly team members to exceed guest expectations.
• Maintaining, troubleshooting, and repairing all facility equipment.
• Performing scheduled maintenance and responding to trouble calls.
• Providing hands-on training to technicians and ensuring positive guest experiences.

Skills

Team leadership

Guest experience focus

Communication skills

Fast-paced environment

Physical stamina

Tools

Maintenance equipment

Job description

Main Event Entertainment in Fayetteville seeks a Technical Services Manager/Facility Manager to lead facility operations, maintenance, and guest experience in a high-energy venue. This role directs a small hourly team, troubleshoots equipment, and ensures safe, clean, and entertaining spaces that align with brand standards.

You will mentor technicians, handle daily challenges, and drive proactive improvements to deliver memorable experiences for guests while maintaining operational excellence.