Event Manager - Hospitality & Guest Experience Lead

Mainsail Lodging & Development; Fayetteville (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Jury Duty

Employee Discounts

Free meals

Job summary

Trilith Guesthouse in Fayetteville, Georgia is seeking an experienced Event Manager to oversee events from contract to completion. You’ll coordinate with clients, vendors and internal teams to deliver seamless experiences, manage site visits, tastings, and BEOs, and ensure every detail aligns with guests’ expectations.

The role requires strong communication, organization, and the ability to work nights, weekends, and holidays.

Qualifications

• 2–4 year degree or equivalent experience in hospitality or event management.
• Strong knowledge of food & beverage, event operations, and room configurations.
• Proficiency in Outlook, Word, Excel, and CI/TY (Marriott system preferred).
• Excellent communication skills (written and verbal).
• Previous hospitality or hotel experience preferred.
• Strong time management and attention to detail.
• Ability to work independently while collaborating effectively with multiple departments.
• Ability to work nights, weekends, and holidays as required.
• Professional, polished, and highly organized.
• Comfortable working under pressure and solving problems quickly.
• Strong team player and independent worker.

Responsibilities

• Manage the full lifecycle of events (group, catering, in-house) after sales contracting.
• Act as the primary liaison between clients and internal departments (Sales, Banquets, Culinary, etc.).
• Plan site visits, tastings, walkthroughs with clients, and a personalized welcome on day one of each event.
• Prepare all necessary documentation (BEOs, floor plans, trial event checks/group estimates, and group resumes) and complete all necessary activities for each quote.
• Monitor room blocks and manage food & beverage minimums and attrition.
• Collaborate with vendors and ensure insurance and compliance requirements are met.
• Upsell event enhancements and ensuring revenue opportunities are maximized.
• Host pre- and post-event meetings, be able during events, provide a smooth transition to operations.
• Maintain updated records in the sales system and ensure clear internal communication.
• Works closely with accounting to ensure payments are received per the contract.
• Review client feedback through and follow up on service improvements.

Skills

Communication

Time management

Shift flexibility

Team player

Independent worker

Education

2–4 year degree in hospitality or event management

Tools

Outlook

Word

Excel

CI/TY (Marriott)

Job description

Trilith Guesthouse in Fayetteville, Georgia is seeking an experienced Event Manager to oversee events from contract to completion. You’ll coordinate with clients, vendors and internal teams to deliver seamless experiences, manage site visits, tastings, and BEOs, and ensure every detail aligns with guests’ expectations.

The role requires strong communication, organization, and the ability to work nights, weekends, and holidays.