Facilities & Technical Services Leader - Guest Experience
Main Event
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Main Event Entertainment is seeking a Technical Services Manager/Facility Manager to lead a fast-paced team, oversee facility operations, and drive guest satisfaction. You will coordinate maintenance, troubleshoot equipment, and train technicians to ensure top-notch service in a lively entertainment venue.
The role emphasizes leadership, reliability, and the ability to manage a busy environment while maintaining safety and cleanliness standards.
Qualifications
- 21+ years of age.
- 3+ years of relevant experience in building maintenance; knowledge of bowling/pinsetters is a plus!
- Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders, and possess the strength required to repair, clean, and maintain the facility machines and equipment
- Ability to lead a team to create a memorable guest experience
- True leadership capabilities
- Not afraid to work in a fast-paced, noisy environment with distracting conditions
- Ability to communicate effectively, both orally and in writing, regarding all job responsibilities
Responsibilities
- Developing and leading a team of 3-6 hourly team members to exceed guest’s expectations
- Maintaining, troubleshooting, and repairing all facility equipment
- Performing all scheduled and maintenance duties and responding to trouble calls
- Demonstrating proactive leadership by ensuring positive guest experiences and providing hands-on training to technicians
Skills
Job description
Main Event Entertainment is seeking a Technical Services Manager/Facility Manager to lead a fast-paced team, oversee facility operations, and drive guest satisfaction. You will coordinate maintenance, troubleshoot equipment, and train technicians to ensure top-notch service in a lively entertainment venue.
The role emphasizes leadership, reliability, and the ability to manage a busy environment while maintaining safety and cleanliness standards.
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