Facilities & Maintenance Lead – Guest Experience

Merlin Entertainments; New York (NY); On-site; USD 85,273,000 - 115,305,000; Full time

Benefits offered by this job

Merlin Magic Pass

401(k) program

Tuition reimbursement

Job summary

Merlin Entertainments North America is seeking a Facilities Supervisor to oversee maintenance across our attractions in Gateway North America, ensuring smooth, safe, and efficient daily operations. You will lead a team of technicians, manage schedules, and coordinate with vendors to maintain rides, cinema, and themed facilities.

The role requires strong supervisory experience, technical maintenance knowledge across HVAC, electrical, and plumbing systems; experience with safety compliance and

Qualifications

• High school diploma or GED required; technical college degree preferred; bachelor’s degree desired.
• Experience in animation, automation, hydraulics, pneumatics, electrical/electronics, and networks is a plus.

Responsibilities

• Manage building maintenance and staffing schedules for the Technician Duty team.
• Oversee housekeeping, plumbing, HVAC, electricians and core product vendors.
• Maintain preventative maintenance/asset management via Facilitree Software.
• Inspect and repair rides and facility equipment to minimize downtime.
• Ensure safety, health and security policies are followed and documented.

Skills

Supervisory experience

Maintenance knowledge

Team leadership

Safety compliance

Facilities management

Problem solving

Education

High School Diploma or GED

Technical college degree preferred

Bachelor’s degree desired

Tools

Facilitree Software

Job description

Merlin Entertainments North America is seeking a Facilities Supervisor to oversee maintenance across our attractions in Gateway North America, ensuring smooth, safe, and efficient daily operations. You will lead a team of technicians, manage schedules, and coordinate with vendors to maintain rides, cinema, and themed facilities.

The role requires strong supervisory experience, technical maintenance knowledge across HVAC, electrical, and plumbing systems; experience with safety compliance and