Facilities Solutions Manager in Los Angeles

Energy Jobline ZR; Los Angeles (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Commissions

Quarterly bonus eligibility

Auto reimbursement

Medical/dental/vision after 90 days

Job summary

Energy Jobline ZR in Los Angeles, CA is seeking a Facility Solutions Manager to run the business operations for a designated client service area. You will support field activities, train staff, inspect contractor performance, and ensure client satisfaction.

You will negotiate contracts for additional services, manage supplier relationships, and coordinate site visits. Strong communication, CRM proficiency, and reliability are essential for success in this role.

Qualifications

• 3-5+ years of sales and management experience in building maintenance or facility management.
• High School diploma required; bachelor's degree highly desirable.
• Detail oriented with excellent follow-through and communication skills.
• Proficient with Microsoft Office and CRM systems; Spanish helpful.
• Must have reliable transportation.

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion.
• Formulate and manage service strategy and schedules for each client.
• Negotiate contracts for additional services with pricing, staffing and logistics.
• Oversee contractor relationships, hiring, pricing, compliance and replacements as needed.
• Ensure quality and client satisfaction through site inspections and follow‑ups.
• Supervise Night Managers and ensure service scope is executed correctly.
• Coordinate staffing, supplies, and promotions to clients.
• Communicate client issues to contractors and operations leadership; address problems promptly.
• Use CRM to perform inspections, add charges, route planning, and documentation.
• Maintain up-to-date Building Information Sheets and MSDS labeling where applicable.
• Notify Sales Executives of potential accounts including new construction.
• Discuss service quality surveys and encourage timely responses.
• Develop plans to resolve complaints with Directors and ensure compliance.
• Assist accounting with past due invoices and contractor payments.
• Maintain updated route sheets, key/alarm sheets, and monthly planner.

Skills

Sales experience

Management experience

Education

High School diploma

Bachelor's degree

Tools

CRM

Microsoft Office

Job description

Job DescriptionJob Description

Objective

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and contractors. Additional responsibilities include contracts, procuring supplies for clients, selling/coordinating additional maintenance services to clients, and ensuring high client satisfaction.

Essential Functions

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide services, and consumable supply products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
• Manage all contractor relationships - including interview and hire, negotiate pricing and other contract terms, verify contractor compliance, and remove/replace contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, though detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct ight Managers; ensure the client's scope is executed and all services are performed correctly.
• Ensure adequate staffing needs to services clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with contractors, Night Managers, and Director of Operations; promptly address any client issues or problems that arise.
• Use CRM to perform client inspections, add extra charges, Night Manager routing, etc.
• Update and keep current all Building Information Sheets and Exhibit A forms. Where applicable, ensure MSDS sheets for each client serviced are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss service quality surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers, and contractors.
• Develop and implement a plan with the Director of Operations and the Night Manager to resolved any client complaints or deficiencies in service and actively monitor compliance.
• Assist accounting department in collecting clients' past due invoices and manage payment invoices for contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience is highly .
• High School diploma is required, bachelor's degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and out-going personality; great relationship building skills.
• Excellent verbal and strong written communication skills a must.
• Proficient at Microsoft Office and knowledge of CRM database.
• Spanish-speaking skills not mandatory but beneficial.
• Must have reliable transportation.

Benefits

Base salary starting at $75,000/year + commissions + quarterly bonus eligibility

Auto reimbursement

After 90 days

Medical, dental, vision benefits

Vacation pay accrued per pay period

Sick-time accrual availability