Facility Solutions Manager

City Wide Facility Solutions; Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager based in Los Angeles, CA. This role involves managing day-to-day operations for a portfolio of commercial clients, ensuring exceptional service delivery and relationship management. You will conduct quality inspections, support contract negotiations, and manage invoicing to ensure satisfaction for both clients and contractors.

The ideal candidate will have strong project management skills, the ability to work independently, and a proven track record in maintaining client relationships.

Qualifications

• Proven experience in managing client relationships and business operations.
• Strong negotiation skills with contractors and clients.
• Ability to work autonomously while maximizing team support.

Responsibilities

• Manage business operations for an assigned portfolio of commercial clients.
• Conduct quality control inspections and ensure high client satisfaction.
• Negotiate contracts and manage invoicing and compensation for services.

Skills

Client relationship management

Quality control inspections

Project management

Contract negotiation

CRM proficiency

Job description

Facility Solutions Manager

City Wide Facility Solutions is the leading management company in the building maintenance industry, offering more than 20 facility services to commercial clients. Our Facility Solutions Managers (FSMs) act as the day-to-day point of contact, ensuring exceptional service delivery, strong client relationships, and operational excellence. The Facility Solutions Manager is responsible for managing the business operations of an assigned portfolio of commercial clients. This is a dynamic, field-based role requiring daily client visits, quality inspections, contractor oversight, and account growth through additional services.

Essential Functions

• Responsible for managing the business operations of an assigned client base in the West LA area.
• This position provides field support, including, but not limited to, starting new client accounts, troubleshooting and resolving customer requests & complaints, coordinating and performing site visits, and developing long‑term relationships with clients and contractors.
• Serve as the local point of contact for clients and perform scheduled quality control inspections at all accounts to ensure work performed meets company and client standards.
• Manage, expand, and diversify client relationships with an eye toward potential add‑on sales opportunities and possess the ability to determine pricing, staffing and logistics associated with project management.
• Direct our Contract Compliance Officers (CCOs) to ensure the strategies are executed, and all services are performed correctly.
• Ensure the profitability and success of the designated service area by implementing company policies and procedures associated with client service and IC management.
• Invoice clients accurately and on time for add‑on services, while also ensuring the Independent Contractors (ICs) are compensated fairly for their work.

Additional Responsibilities

• Work with a high level of autonomy daily while maximizing support from the President and administrative support teams.
• Negotiate contracts with clients and Independent Contractors (ICs), ensuring satisfaction of all stakeholders.
• Promote the sales of, procure and monitor supplies for clients in alignment with company standards.
• Effectively communicate all client issues with contractors and the President; promptly address any client issues or problems that arise.
• Use City Wide's CRM to perform client inspections, update contacts, and provide accurate billing records.
• Discuss surveys with your clients and encourage participation. Communicate client survey responses to the President, Contractor Compliance Officers, and contractors.
• Develop and implement a plan with the President and the Contract Compliance Officers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Be present and participate in monthly contractor paydays, and operational meetings.
• Maintain updated route sheets, key/alarm sheets, and general account information.
• Notify Sales Executives of potential accounts in your territory by collecting referrals, especially new construction. Cultivate a great relationship with the sales team.
• Analyze reports from Contract Compliance Officers and manage accounts, ICs and CCOs accordingly.