Facilities Solutions Growth & Client Success Associate

City Wide Facility Solutions; Darien (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Paid Time Off

Quarterly team outings

Job summary

City Wide Facility Solutions in Darien, CT is seeking a Facility Solutions Associate to serve as the primary contact for clients and independent contractors, ensuring facilities are serviced to the highest standards while spotting growth opportunities.

You will blend customer service, operations, account management, and business development in a fast-paced setting, working with cross-functional teams to deliver exceptional results and lasting partnerships.

Qualifications

• 1–3 years of experience in facility management, operations, or related field.
• Strong interpersonal and relationship-building skills.
• Excellent communication and problem-solving abilities.
• Highly organized with attention to detail.
• Comfortable using Microsoft Office and CRM systems.
• Reliable transportation and ability to travel throughout assigned territory.
• High School Diploma required; Bachelor's Degree preferred.

Responsibilities

• Manage and grow relationships with assigned client accounts.
• Conduct routine quality control inspections of client facilities.
• Address service concerns and ensure timely resolution of client requests.
• Coordinate and support contracted service providers to maintain service excellence.
• Negotiate pricing and service agreements for additional project work.
• Recruit, onboard, and manage contractor relationships when needed.
• Identify opportunities to expand services within existing accounts.
• Utilize CRM and Microsoft Office tools to document inspections, client interactions, and service activities.
• Collaborate with sales, accounting, operations, and service teams to deliver exceptional customer satisfaction.

Skills

Relationship-building

Communication

Problem-solving

Organization

MS Office

CRM systems

Travel flexibility

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions in Darien, CT is seeking a Facility Solutions Associate to serve as the primary contact for clients and independent contractors, ensuring facilities are serviced to the highest standards while spotting growth opportunities.

You will blend customer service, operations, account management, and business development in a fast-paced setting, working with cross-functional teams to deliver exceptional results and lasting partnerships.