Facility Solutions Associate

City Wide; Darien, Northern (IL, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Associate to be the primary contact for clients and independent contractors, ensuring facilities are serviced to the highest standards while identifying growth opportunities. This role blends customer service, operations, account management, and business development in a fast-paced environment.

The position requires 1–3 years of related experience, strong communication and organizational abilities, and proficiency with Microsoft Office

Qualifications

• 1–3 years in facility management, building maintenance, operations, or related fields.
• Strong interpersonal and relationship-building skills.
• Excellent communication and problem-solving abilities.
• Highly organized with exceptional attention to detail.
• Comfortable using Microsoft Office and CRM systems.
• Reliable transportation and willingness to travel territory.
• High School Diploma required; Bachelor's degree preferred.

Responsibilities

• Manage and grow relationships with assigned client accounts.
• Conduct routine quality control inspections of client facilities.
• Address service concerns and ensure timely resolution of client requests.
• Coordinate and support contracted service providers to maintain service excellence.
• Negotiate pricing and service agreements for additional project work.
• Recruit, onboard, and manage contractor relationships when needed.
• Identify opportunities to expand services within existing accounts.
• Utilize CRM and Microsoft Office tools to document inspections, client interactions, and service activities.
• Collaborate with sales, accounting, operations, and service teams to deliver exceptional customer satisfaction.

Skills

Interpersonal skills

Communication

Problem solving

Organizational skills

CRM proficiency

Travel readiness

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office

CRM systems

Job description

Join a Growing Team at City Wide Facility Solutions

Are you a relationship-driven professional who enjoys solving problems, building partnerships, and ensuring exceptional customer experiences? Facility Solutions Associate describes a role that serves as the primary point of contact for clients and independent contractors, helping ensure facilities are serviced to the highest standards while identifying opportunities for business growth

At City Wide Facility Solutions, we help businesses maintain clean, safe, and productive environments. We're looking for a motivated Facility Solutions Associate who thrives in a fast-paced environment and enjoys a mix of customer service, operations, account management, and business development.

What You'll Do

• Manage and grow relationships with assigned client accounts.
• Conduct routine quality control inspections of client facilities.
• Address service concerns and ensure timely resolution of client requests.
• Coordinate and support contracted service providers to maintain service excellence.
• Negotiate pricing and service agreements for additional project work.
• Recruit, onboard, and manage contractor relationships when needed.
• Identify opportunities to expand services within existing accounts.
• Utilize CRM and Microsoft Office tools to document inspections, client interactions, and service activities.
• Collaborate with sales, accounting, operations, and service teams to deliver exceptional customer satisfaction.

• 1-3 years of experience in facility management, building maintenance, operations, sales, account management, or a related field
• Strong interpersonal and relationship-building skills
• Excellent communication and problem-solving abilities
• Highly organized with exceptional attention to detail
• Comfortable using Microsoft Office and CRM systems
• Reliable transportation and ability to travel throughout assigned territory
• High School Diploma required; Bachelor's Degree preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match)
• Paid Time Off
• Quarterly Team Outings'