Facilities & ServiceChannel Specialist

PF Changs China Bistro; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Vacation

Paid Holidays

Bonuses & Incentives

Tuition Reimbursement

Lucky Cat Meal Card

Employee Discounts

Financial assistance

Job summary

PF Changs China Bistro is seeking an experienced Facilities Coordinator for our Global Support Center in Scottsdale, AZ. You will manage ServiceChannel work orders, invoices, and data while supporting multiple departments across the organization.

Ideal candidates have 2+ years in facilities coordination, familiarity with ServiceChannel, and strong Excel/Outlook/Word skills. Office-based role with three days on-site minimum.

Qualifications

• Two or more years of relevant experience in facilities coordination or related function.
• Experience with ServiceChannel or similar facilities/work-order system preferred.
• Bachelor’s or associate degree preferred; equivalent experience may be considered.
• Strong attention to detail and organizational skills.

Responsibilities

• Monitor ServiceChannel work orders, proposals, invoices and identify exceptions.
• Review and process adjustments, IVR issues, and workflow items.
• Create, update, close work orders and ensure data accuracy.
• Monitor aging work orders and follow up with restaurants and vendors.
• Maintain ServiceChannel user access and vendor/restaurant data.
• Provide first-level ServiceChannel support to operators, vendors and teams.
• Research invoice discrepancies with Accounts Payable and vendors.
• Improve ServiceChannel workflows and data accuracy with cross-functional teams.
• Prepare recurring and ad hoc reporting on work orders, aging and invoices.
• Provide ServiceChannel training to staff and new hires.
• Support facilities projects including openings and remodels.
• Perform other duties as assigned.

Skills

Attention to detail

Organization

Problem-solving

Time-management

Written and verbal communication

Independent and collaborative work

Multi-priority management

Education

Associate or bachelor’s degree in business, accounting, facilities management, or related field preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

PF Changs China Bistro is seeking an experienced Facilities Coordinator for our Global Support Center in Scottsdale, AZ. You will manage ServiceChannel work orders, invoices, and data while supporting multiple departments across the organization.

Ideal candidates have 2+ years in facilities coordination, familiarity with ServiceChannel, and strong Excel/Outlook/Word skills. Office-based role with three days on-site minimum.