Infra & Systems Engineer: 24x7 On-Call & Reliability

PF Changs China Bistro; Scottsdale (AZ); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Vacation/Sick Time

Paid Holidays

Competitive Pay & Incentives

Tuition Reimbursement

Lucky Cat Meal Card

Exclusive Discounts

Supportive Community

Job summary

PF Changs China Bistro in Scottsdale, AZ is seeking an Infrastructure & Systems Engineer to join the Technology Operations team at the Global Support Center. You will provide second-level support for network/server infrastructure, monitor performance, and implement scalable, secure deployments.

Responsibilities include on-call 24x7 support, documentation, and cross-team collaboration to enhance reliability.

Qualifications

• 3+ years of experience in managing LAN/WAN network infrastructures.
• 3+ years of experience supporting a Meraki network environment with 1K+ users, VPN, and network shaping policies.
• Expert knowledge of Meraki, FortiGate, Microsoft Server, Active Directory, TCP/IP protocols and server virtualization.

Responsibilities

• Provide second level support and maintenance for network and server infrastructure, virtualization environments and end user devices.
• Proactively monitor system performance to identify issues and plan future design improvements.
• Investigate performance anomalies and perform root cause analysis for network and systems infrastructure.
• Install, configure and deploy network infrastructure with focus on scalability, performance, redundancy and security.
• Evaluate, design and implement complex system monitoring to drive performance and reliability.
• Collaborate with IT solution engineers and developers to resolve technical issues and improve services.
• Author, document and maintain internal documentation, procedures and policies.
• Manage time and priorities to meet objectives and deadlines.
• Provide 24x7 on-call technical support as required.
• Learn and become proficient with all technology utilities and standards.

Skills

LAN/WAN networks

Meraki networks

VPN & policies

TCP/IP protocols

Server virtualization

PowerShell

Python

Office 365

Azure

WorkspaceONE

Nutanix

Prism

Zabbix

FortiGate

Active Directory

Microsoft Server

Tools

FortiGate

Active Directory

Microsoft Server

Meraki

AirWatch/WorkspaceONE

Zabbix

Nutanix

Prism

Azure

Office 365

Job description

PF Changs China Bistro in Scottsdale, AZ is seeking an Infrastructure & Systems Engineer to join the Technology Operations team at the Global Support Center. You will provide second-level support for network/server infrastructure, monitor performance, and implement scalable, secure deployments.

Responsibilities include on-call 24x7 support, documentation, and cross-team collaboration to enhance reliability.