Facilities Program Manager - Government Contract Lead

ServiceSource, Inc.; San Antonio (TX); On-site; USD 70,000 - 120,000; Full time

Job summary

ServiceSource, Inc. is seeking a Facilities Manager to lead on-site management of a government contract across multiple dormitory facilities.

You will coordinate daily operations, inspections, and reporting, serve as primary liaison with the government COR, and ensure staff compliance with training, security, and quality requirements. The role requires five years of government/facilities contract experience, a bachelor's degree, and proven supervision.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Facilities Management, or related field preferred (may substitute experience).
• Minimum of 5 years' experience managing government or facilities contracts with oversight of personnel, reporting, and service quality.
• Must have 2 years of supervisory experience or demonstrated leadership traits in facility maintenance management at a facility of a similar scope (JBSA FSH).
• Must have clean MVR/Driving Record.

Responsibilities

• Serve as the primary point of contact for the government COR and all contract-related communications.
• Oversee daily operations, performance, and task execution for all assigned staff, including general maintenance, inspections, reporting, and vendor coordination.
• Recruit, screen, interview, and onboard contract personnel in coordination with HR and security requirements.
• Ensure contract staffing levels are maintained and all personnel meet background check, training, and certification requirements.
• Monitor and ensure compliance with the PWS, Quality Control Plan (QCP), and Safety Plan.
• Supervise and support a multidisciplinary team including general maintenance workers, database/reporting personnel, and quality assurance support staff.
• Ensure timely input and accuracy of NEXGEN work orders and the generation of required daily, weekly, and monthly reports.
• Coordinate scheduling of vendor services and oversee escort procedures and compliance with site access requirements.
• Track contract deliverables and performance metrics; ensure contract requirements are met or exceeded.
• Identify deficiencies or process gaps and implement corrective actions in coordination with the COR.
• Maintain accurate personnel schedules and adjust coverage to meet fluctuating operational needs.
• Oversee training compliance for all contract staff, including security clearances, CAC access, ISCTC, OPSEC, and other required government trainings.
• Conduct internal audits and reviews to ensure inspection checklists, reports, and logs meet quality and compliance standards.
• Provide regular briefings and written updates to senior leadership on contract performance, issues, and risks.
• Participate in meetings, inspections, and walkthroughs with base personnel and external auditors.
• Implement innovative solutions and process improvements to increase operational efficiency and service quality.
• Identify workflow gaps, propose technology enhancements, and streamline reporting and inspection procedures.
• Recommend and lead initiatives that improve client satisfaction, resource utilization, and cost-effectiveness.
• Perform and lead mission essential functions in response to weather events and/or other significant events at the base.
• Perform other responsibilities as assigned.

Skills

Leadership & supervision

Contract management

Communication

Problem solving

Staff coordination

CMMS familiarity

Microsoft Office

Safety & compliance

Security clearance awareness

Education

Bachelor's degree in Business/PM/Facilities Management or related field

Tools

NEXGEN

Maximo

Microsoft Office

Job description

ServiceSource, Inc. is seeking a Facilities Manager to lead on-site management of a government contract across multiple dormitory facilities.

You will coordinate daily operations, inspections, and reporting, serve as primary liaison with the government COR, and ensure staff compliance with training, security, and quality requirements. The role requires five years of government/facilities contract experience, a bachelor's degree, and proven supervision.