Facilities Operations Supervisor - Service & Vendor Lead

ABM industries; Dallas (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Comprehensive benefits package

Job summary

ABM Industries is seeking a Facility Services Supervisor to coordinate daily facility operations, manage service requests, and support occupants and vendors. The role acts as a liaison between occupants, service providers, and facility management, ensuring accurate records and timely completion of work orders.

The position offers a comprehensive benefits package, a 401(k) with company match, and opportunities to work with IMPAK, ServiceNow, Corrigo, and Coupa across multiple facilities.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of supervisory, administrative, facility services, or customer service experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and work order management systems.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Attend Corporate Services meetings on Mondays and Fridays.
• Attend weekly onboarding meetings for new employees.
• Review emails daily and monitor IMPAK and ServiceNow for new or updated work orders.
• Open, update, and close service tickets within IMPAK and ServiceNow.
• Schedule Microsoft Teams meetings and reserve conference rooms as needed.
• Participate in and support Quarterly Business Reviews (QBRs).
• Conduct daily walkthroughs of assigned floors to identify facility issues.
• Verify completion of closed work orders and confirm issues have been properly resolved.
• Coordinate carpet cleaning, chair cleaning, and whiteboard service requests and communicate schedules to affected employees.
• Maintain inventories for facilities and supply areas.
• Arrange container deliveries and other facility support services as needed.
• Register vendors and visitors through SPLAN.
• Coordinate loading dock reservations for Hunt Headquarters and Sharyland facilities.
• Create Corrigo and Coupa work orders for vendor services.
• Process vendor invoices and receipts through Coupa.
• Coordinate vendor services, including specialty cleaning and facility maintenance support.
• Troubleshoot printer-related issues and coordinate service calls when necessary.
• Sort and distribute incoming mail and packages.
• Provide mailroom support and coverage as needed.
• Deliver mail and packages to designated off-site locations.
• Coordinate service support for mail processing equipment.
• Perform scheduled post office runs twice weekly.
• Provide coverage for reception operations during scheduled breaks and absences.
• Respond to occupant requests and ensure a positive customer experience.
• Assist building occupants with facility-related inquiries and service needs.

Skills

Supervisory experience

Administrative experience

Facility services

Customer service

Microsoft Office

Microsoft Teams

Work order systems

Education

High school diploma or equivalent

Tools

ServiceNow

IMPAK

Corrigo

Coupa

Job description

ABM Industries is seeking a Facility Services Supervisor to coordinate daily facility operations, manage service requests, and support occupants and vendors. The role acts as a liaison between occupants, service providers, and facility management, ensuring accurate records and timely completion of work orders.

The position offers a comprehensive benefits package, a 401(k) with company match, and opportunities to work with IMPAK, ServiceNow, Corrigo, and Coupa across multiple facilities.