Facility Service Supervisor

ABM Industries; Dallas (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Comprehensive benefits package

Job summary

ABM Industries is seeking a Facility Services Supervisor to coordinate daily facility operations, manage service requests, and support occupants and vendors. The role acts as a liaison between occupants, service providers, and facility management, ensuring accurate records and timely completion of work orders.

The position offers a comprehensive benefits package, a 401(k) with company match, and opportunities to work with IMPAK, ServiceNow, Corrigo, and Coupa across multiple facilities.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of supervisory, administrative, facility services, or customer service experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and work order management systems.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Attend Corporate Services meetings on Mondays and Fridays.
• Attend weekly onboarding meetings for new employees.
• Review emails daily and monitor IMPAK and ServiceNow for new or updated work orders.
• Open, update, and close service tickets within IMPAK and ServiceNow.
• Schedule Microsoft Teams meetings and reserve conference rooms as needed.
• Participate in and support Quarterly Business Reviews (QBRs).
• Conduct daily walkthroughs of assigned floors to identify facility issues.
• Verify completion of closed work orders and confirm issues have been properly resolved.
• Coordinate carpet cleaning, chair cleaning, and whiteboard service requests and communicate schedules to affected employees.
• Maintain inventories for facilities and supply areas.
• Arrange container deliveries and other facility support services as needed.
• Register vendors and visitors through SPLAN.
• Coordinate loading dock reservations for Hunt Headquarters and Sharyland facilities.
• Create Corrigo and Coupa work orders for vendor services.
• Process vendor invoices and receipts through Coupa.
• Coordinate vendor services, including specialty cleaning and facility maintenance support.
• Troubleshoot printer-related issues and coordinate service calls when necessary.
• Sort and distribute incoming mail and packages.
• Provide mailroom support and coverage as needed.
• Deliver mail and packages to designated off-site locations.
• Coordinate service support for mail processing equipment.
• Perform scheduled post office runs twice weekly.
• Provide coverage for reception operations during scheduled breaks and absences.
• Respond to occupant requests and ensure a positive customer experience.
• Assist building occupants with facility-related inquiries and service needs.

Skills

Supervisory experience

Administrative experience

Facility services

Customer service

Microsoft Office

Microsoft Teams

Work order systems

Education

High school diploma or equivalent

Tools

ServiceNow

IMPAK

Corrigo

Coupa

Job description

The Facility Services Supervisor is responsible for coordinating daily facility operations, managing service requests, supporting building occupants and vendors, and ensuring a high level of customer service throughout the property. This position serves as a key liaison between occupants, service providers, and facility management teams while maintaining accurate records and ensuring timely completion of work orders.

Pay: $21.50 - $23.50/hour DOE

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

401(k) - You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefits:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits: Staff & Mgmt

Administrative & Communication Support

• Attend Corporate Services meetings on Mondays and Fridays.
• Attend weekly onboarding meetings for new employees.
• Review emails daily and monitor IMPAK and ServiceNow (SNOW) for new or updated work orders.
• Open, update, and close service tickets within IMPAK and ServiceNow.
• Schedule Microsoft Teams meetings and reserve conference rooms as needed.
• Participate in and support Quarterly Business Reviews (QBRs).

Facility Operations

• Conduct daily walkthroughs of assigned floors to identify facility issues, including lighting outages, temperature concerns, and restroom conditions.
• Verify completion of closed work orders and confirm issues have been properly resolved.
• Coordinate carpet cleaning, chair cleaning, and whiteboard service requests and communicate schedules to affected employees.
• Maintain inventories for Sharyland facilities, 8th-floor restrooms, and Hunt HQ basement supply areas.
• Arrange container deliveries and other facility support services as needed.

Vendor & Visitor Management

• Register vendors and visitors through the SPLAN system.
• Coordinate loading dock reservations for Hunt Headquarters and Sharyland facilities.
• Create Corrigo and Coupa work orders for vendor services performed within the building.
• Process vendor invoices and receipts through Coupa.
• Coordinate vendor services, including specialty cleaning and facility maintenance support.
• Troubleshoot printer-related issues and coordinate service calls when necessary.

Mail & Logistics Support

• Sort and distribute incoming mail and packages.
• Provide mailroom support and coverage as needed.
• Deliver mail and packages to designated off-site locations.
• Coordinate service support for mail processing equipment.
• Perform scheduled post office runs twice weekly.

Reception & Customer Service

• Provide coverage for reception operations during scheduled breaks and absences.
• Respond to occupant requests and ensure a positive customer experience.
• Assist building occupants with facility-related inquiries and service needs.

Required Qualifications

• High school diploma or equivalent.
• Minimum of two years of supervisory, administrative, facility services, or customer service experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and work order management systems.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with ServiceNow, IMPAK, Corrigo, Coupa, or similar facilities management platforms.
• Experience in commercial office building operations.
• Knowledge of vendor management, inventory control, and mailroom operations.
• Strong customer service and problem-solving skills.

This position plays a critical role in maintaining efficient building operations while delivering exceptional support to tenants, visitors, vendors, and internal stakeholders.