Facilities Operations & Service Coordinator

The TJX Companies, Inc.; Marlborough (MA); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Associate discount

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long-term disability

paid holidays/vacation /sick/bereave/父

EAP

incentive programs for management

auto/home insurance discounts

tuition reimbursement

scholarship program

adoption/surrogacy assistance

smoking cessation

child care/cell phone discounts

pet/legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. Marlborough, MA is seeking a Facilities Administrator to manage daily service request work orders for TJX stores and offices.

You will field questions, document information, and coordinate with vendors, landlords, and Home Office teams to resolve issues quickly and cost-effectively while preserving customer service. This role requires strong communication, Excel proficiency, familiarity with ServiceChannel, and the ability to prioritize and follow up.

Qualifications

• Bachelor’s degree preferred.
• Minimum 2 years of call center or customer service or related experience.
• Excel skills required.
• ServiceChannel knowledge a plus.
• Strong follow up and organizational skills.
• Excellent verbal and written communication skills.
• Typing skills.

Responsibilities

• Respond accurately, promptly and effectively to all forms of communication.
• Ensure all repairs are completed in a timely manner.
• Document vendor and store information into call tracking system.
• Review proposals for accuracy in alignment with contracted rates, scope of work.
• Run daily reporting to ensure vendor performance is on track and aging work orders are not abandoned.
• Receive standardized Analytics reporting and pivot to drive expedited outcomes of high visibility issues.
• Proactively manage the aspects of the categories they oversee, including updating process documentation, vendor assignment / re-assignment.
• Proactively manage the shared mailboxes used for ServiceChannel communications.
• Proactively support additional categories as needed per staffing requirements.
• Hold meetings with vendors and provide feedback to ensure adherence to SLA.
• Support Invoice Coordinator with aging completed work orders not invoiced.

Skills

Call center experience

Customer service

Excel

Communication

Typing

Listening skills

Organization

Education

Bachelor’s degree preferred

Tools

ServiceChannel

Job description

The TJX Companies, Inc. Marlborough, MA is seeking a Facilities Administrator to manage daily service request work orders for TJX stores and offices.

You will field questions, document information, and coordinate with vendors, landlords, and Home Office teams to resolve issues quickly and cost-effectively while preserving customer service. This role requires strong communication, Excel proficiency, familiarity with ServiceChannel, and the ability to prioritize and follow up.