Facilities Operations Manager

YMCA of Greater Springfield; Wilbraham (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

YMCA of Greater Springfield is seeking a Facilities Manager to oversee maintenance, improvements and cleanliness across YMCA facilities. You will supervise staff, perform hands-on maintenance, and manage multiple projects while ensuring safe operation of all mechanical systems, including pools.

The role requires coordinating with outside contractors, meeting regulatory requirements, and leading a team to deliver high-quality facilities and customer service to members and staff.

Qualifications

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Knowledge of pools; training available.
• Certified Pool Operator, or willingness to become certified.
• CPR/First Aid certifications.
• Previous supervisory experience.
• Ability to manage across departments and lead through ambiguity.
• Collaborative and supportive member of the management team.
• Proficient with standard business software.
• Ability to relate to diverse community groups.

Responsibilities

• Supervise and support the maintenance and custodial staff.
• Hands-on, perform routine maintenance, cleaning and manual labor.
• Manage multiple projects simultaneously.
• Maintain customer service with members, participants and staff.
• Be on-call for repairs outside scheduled hours.
• Plan and implement facility improvements and cleaning.
• Plan preventative maintenance schedules for all YMCA facilities.
• Complete repairs and projects timely balancing day-to-day and long-term needs.
• Oversee contractors; review bids and select contractors.
• Ensure proper operation of all mechanical systems including pools.
• Coordinate with local agencies to ensure compliance; maintain licenses.
• Assist in recruiting, hiring and training staff.
• Develop work schedules and direct staff.
• Review team performance.
• Maintain inventory of maintenance equipment.
• Update facility plans and annual capital projects aligned with strategic plan.
• Collaborate with childcare, healthy living, membership and staff.
• Ensure service levels and engagement to foster loyalty.
• Ensure procedures implemented and updated; communicate changes clearly.
• Coordinate with accounting on financial transactions.
• Ensure safety and maintenance of facilities; Emergency Action Plan current.
• Communicate facility updates via email and other channels.
• All other duties as assigned.

Skills

Supervisory experience

Customer service

Communication

Pool knowledge

Computer skills

CPR/First Aid knowledge

Education

Bachelor's degree in related field or equivalent

Tools

Pool Operator Certification

Job description

YMCA of Greater Springfield is seeking a Facilities Manager to oversee maintenance, improvements and cleanliness across YMCA facilities. You will supervise staff, perform hands-on maintenance, and manage multiple projects while ensuring safe operation of all mechanical systems, including pools.

The role requires coordinating with outside contractors, meeting regulatory requirements, and leading a team to deliver high-quality facilities and customer service to members and staff.