Facilities Operations Manager

Blockbyblock; Columbia Township (MO); On-site; USD 66,000 - 90,000; Full time

Job summary

Block by Block is seeking an Operations Manager to oversee one of our Cleaning and Safety Ambassador programs in downtown Columbia. Ideal candidate will have Columbia Security License and 5+ years in facilities operations management, security operations, hospitality/tourism management, event management, or public spaces administration.

Strong leadership and client relations skills are essential. You will manage a team of about 11 employees, coordinate resources, procure supplies, and report

Qualifications

• Minimum of 5 years management experience in a related field.
• Columbia Security Licensure required or must obtain within 30 days.
• Exceptional communication and customer service skills.
• Proficiency with MS Word, Excel, and Outlook.

Responsibilities

• Hire and train a skilled, dependable team of ~11 employees.
• Adjust resource deployment to meet changing needs.
• Identify and resolve issues to improve program quality.
• Procure and manage inventory of supplies and equipment.
• Report outcomes via spreadsheets, Kronos Timekeeping, and budgets.
• Provide hands-on coaching and on-site leadership.

Skills

Leadership

Team supervision

Client relationship management

MS Office

Education

High School Diploma

College or Extended Education preferred

Tools

Kronos Timekeeping

Job description

Job Title: Operations Manager(Ideal candidate will need to have Columbia Security License and experience in either: facilities operations, security operations, or hospitality management experience.)

Salary: $78K, plus annual incentive, Weekly Pay, Rapid Advance Pay Program and comprehensive benefits

Are you a leader with 5-7 years of experience in facilities operations management, security operations, hospitality/tourism management, event management, or public spaces administration? Block by Block is seeking an Operations Manager to oversee one of our Cleaning and Safety Ambassador programs in downtown Columbia. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of approximately 11 employees, and a passion for creating a great experience.

Key Responsibilities:

• Hiring and training a positive, skilled, and dependable team.
• Adjusting the deployment of resources to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
• Hands-on working management in the field to provide coaching, mentoring, and continuous training.

Career Growth: Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an ambassador.

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma Required, College or Extended Education preferred
• Minimum of 5 years Management Experience in a similar field.
• City of Columbia Security Licensure required or will need to get within 30 days of hire.
• Expert Customer Service Skills -- Our entire mission is to be friendly and engaging. Must lead by example with their friendliness and with a positive attitude.
• Expert Judgement -- must be comfortable and competent in order to make decisions based on information available.
• Excellent Communication Skills
• Expert in level technology and computer skills Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.