Facilities Operations Manager

Block by Block; Columbia Township (MO); On-site; USD 66,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Paid time off

Job summary

Block by Block, in downtown Columbia, is seeking an Operations Manager with 5–7 years of experience in facilities operations, security operations, or hospitality management.

The role oversees a district program and requires strong client relationships, team leadership, and a focus on delivering continual improvements.

Qualifications

• 5+ years of management experience in a related field such as facilities operations, security operations, hospitality, or events management.
• Columbia Security Licensure required or obtainable within 30 days of hire.
• Strong customer service skills with a focus on positive guest experiences.
• Proficient computer skills including MS Word, Excel and Outlook.

Responsibilities

• Hire and train a skilled, dependable team of ~11 employees.
• Adjust resource deployment to meet changing needs.
• Identify and solve problems to improve program quality.
• Procure and manage inventory of supplies and equipment.
• Report outcomes using spreadsheets, Kronos timekeeping, and budgets.
• Provide hands-on coaching and ongoing training in the field.

Skills

Management

Customer service

Decision making

Leadership

Team supervision

Education

High School Diploma

College education preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Salary Range

$78,000 - $78,000

Job Description

Job Title: Operations Manager(Ideal candidate will need to have Columbia Security License and experience in either: facilities operations, security operations, or hospitality management experience.)

Salary: $78K, plus annual incentive, Weekly Pay, Rapid Advance Pay Program and comprehensive benefits

Are you a leader with 5-7 years of experience in facilities operations management, security operations, hospitality/tourism management, event management, or public spaces administration? Block by Block is seeking an Operations Manager to oversee one of our Cleaning and Safety Ambassador programs in downtown Columbia. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of approximately 11 employees, and a passion for creating a great experience.

Key Responsibilities:

• Hiring and training a positive, skilled, and dependable team.
• Adjusting the deployment of resources to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
• Hands-on working management in the field to provide coaching, mentoring, and continuous training.

Career Growth: Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an ambassador.

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High School Diploma Required, College or Extended Education preferred
• Minimum of 5 years Management Experience in a similar field.
• City of Columbia Security Licensure required or will need to get within 30 days of hire.
• Expert Customer Service Skills -- Our entire mission is to be friendly and engaging. Must lead by example with their friendliness and with a positive attitude.
• Expert Judgement -- must be comfortable and competent in order to make decisions based on information available.
• Expert in level technology and computer skills Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service