Facilities Operations Manager

Blockbyblock; Akron (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Great benefits

PTO

Weekly pay

Job summary

Block by Block is seeking a Facilities Operations Manager in Akron, OH to lead an ambassador program with a strong focus on client relations and continuous improvements. You will supervise a team, train staff, and manage daily operations in varying weather, ensuring high-quality service and safety.

You’ll optimize resources, handle inventory, and report results while fostering a positive, external-facing presence for the company.

Qualifications

• Minimum 5 years of management experience in facilities operations or related fields.
• Experience supervising a team and delivering program improvements.
• Strong client relationship and communications skills.

Responsibilities

• Hiring and training a skilled, dependable team.
• Adjusting resource deployment to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes via spreadsheets, timekeeping, and budgets.
• Hands-on leadership in the field with coaching and training.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Operations management

Education

High School Diploma

College degree preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Job Title: Facilities Operations Manager

Salary: $70K, plus annual bonus (paid weekly, pay advance before pay day, free uniforms, great benefits, PTO)

Are you a leader with 5-7 years of experience in either:facilities operations, event management, security, or public spaces management? Block by Block is seeking an Operations Manager to oversee one of our Ambassador programs. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great experience.

Key Responsibilities

• Hiring and training a positive, skilled, and dependable team.
• Adjusting the deployment of resources to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
• Hands-on working management in the field to provide coaching, mentoring, and continuous training.

Ideal Candidate Traits

• Has a solid work history with at least 5-7 years of experience.
• Has supervised a team of people.
• Outgoing, positive, and personable.
• Enjoys working outside in varying weather conditions.
• Is a problem solver and innovator.
• Strong communication and narration abilities.
• Understands Quality Assurance and exceeds client and team expectations.

Career Growth

Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an ambassador.

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma required, college degree preferred
• Minimum of 5 years management experience
• Driver's license in good standing
• Expert Customer Service Skills
• Expert Judgement
• Ability to work in all weather - hot or cold, snow, rain, etc, with free all-weather uniforms
• Excellent Communication Skills
• Expert in level technology and computer skills Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.