Operations Supervisor

Blockbyblock; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Disability & Life

401K Retirement Savings Plan

Paid time off

Holidays

Birthday Pay

Job summary

Block By Block is seeking an Operations Supervisor to provide oversight of our Ambassador Team in the New York area. The role includes recruitment, onboarding, training, and ongoing coaching to maintain a high-quality service culture across public spaces and events.

The position requires schedule flexibility to cover early mornings to evenings, outdoor work in all weather, and a strong focus on safety, customer service, and team performance. Health benefits and retirement plans are available.

Qualifications

• Valid NY Driver's License.
• Schedule flexibility required; site operations 7:00am–9:00pm.
• Longevity of at least 5 years with previous employers and prior supervision.

Responsibilities

• Coordinate recruitment and onboarding of Ambassadors and train new hires.
• Adjust deployment of resources to match daily needs, including human resources.
• Identify and solve program issues to improve quality; lead innovation.
• Handle purchasing and inventory of supplies and equipment.
• Report outcomes through spreadsheets, Kronos, Timekeeping, and budgets.
• Provide hands-on coaching and mentoring in the field on policies and procedures.

Job description

\"With Pride, we make public spaces friendly and vibrant for the communities we serve.\"

Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team.

Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. This, in turn, increases the number of visitors, businesses, and residents, which ultimately increases revenue and livability.

Salary Range: $65,000.00-$70,000.00/yearly

Required Licensure:

• Valid NY Driver's License

Shift Specifics:

• Schedule flexibility REQUIRED
• Site operations between 7:00am to 9:00pm
• Schedule provided 3 weeks in advance

Specific daily responsibilities of the Operations Supervisor may include:

• Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
• Continual adjustments to the deployment of resources to match changing needs. This includes resources of the \"human kind.\" Basically, redeploying according to daily needs.
• Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what we do. (We need an innovator to lead our team.)
• Purchasing and inventory of supplies and equipment.
• Reporting outcomes through a variety of reporting channels (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
• Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

Please apply if:

• YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS who engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor never hurts!
• You have solid work history and longevity of at least 5 years with previous employers
• You have supervised teams in the past.
• You enjoy working outside in all weather. Yes, all weather.
• You are a problem solver. Remember, we need innovators.
• You know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassadors' expectations
• You have a \"a little dirt never hurt anybody\" mindset. (You're going to get dirty a lot)
• You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
• You have a \"do what is right\" mindset. Integrity is a must!
• You like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.

You wouldn't enjoy this job if:

• You don't appreciate a fun culture!
• Tend to be indecisive and have trouble making quick, effective decisions.
• If you are inflexible and can't work outside of a M-F 9-5 position when necessary
• Do not like talking to people or prefer to work alone, because this is not that job.
• Like to sit at a desk and file papers all day, because this is not that job.
• Like to know exactly what your day will be like, because this is not that job.

Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• OTHER - 401K Retirement Savings Plan
• HOLIDAYS - 8 paid
• VACATION -- Two weeks upon hire
• 401K - Eligible after one month of service
• BIRTHDAY PAY - After one year of service

Professionalism:Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.

Physical Abilities:Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen-minute breaks and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.

Communication:Must be able to speak, read, and write the English language in order to create basic reports.

Computer Skills:Must be proficient in computer usage and in Microsoft Office products.