Facilities Operations Leader - Janitorial Services

ABM Industries; Memphis (TN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Job summary

ABM Industries in Memphis, TN seeks a dynamic leader to own all contracted janitorial services for a Fortune 500 client. You will direct operations, manage admin tasks, and maintain cost controls while ensuring service excellence.

The role requires 3–5 years of management, OSHA knowledge, and strong client partnerships, with a focus on safety, scheduling, and reporting in a 24x7 environment.

Qualifications

• Bachelor’s degree, military or requisite experience preferred.
• 3-5 years of management experience.
• Experience in facility services or building management is desired.
• Must have working knowledge of OSHA safety standards and regulations.
• Must maintain a valid State issued driver’s license.
• Experience in warehouse, distribution center or manufacturing environment is a plus.
• Excellent organizational skills and attention to detail.
• Ability to adjust work schedule as needed to support the operation.
• Solid business acumen and basic accounting principles.
• Proficient in Microsoft Office.
• Previous custodial experience desired.
• Able to stand up to 10 hours per day.

Responsibilities

• Establishes and maintains strong client relationships
• Serves as the main point of contact for multiple client departments and attends client meetings
• Provide leadership and support across a 24x7 work setting
• Promotes a strong safety culture and safe work environment
• Plans, develops and assigns work schedules to ensure service delivery expectations are achieved
• Performs daily quality control inspections to ensure quality standards are met or exceeded
• Performs time studies to optimize operational tasks, schedules and staff allocation
• Looks for opportunities to increase revenue by providing additional or periodic services to the client
• Be aware of and be able to speak to all aspects of the operation for both the client and ABM management
• Create and organize a system to ensure all paperwork, files and on-going issues are kept accurate and readily available
• Proactively maintains and reports on account financials such as labor hours, supplies, expenses, billing, and forecasting foreseeable changes
• Drives performance management in the areas of, but not limited to (performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary)
• Partner with Human Resources for employee issues as well as interviewing, hiring and onboarding of new employees
• Responsible to train and develop new and existing employees to defined quality standards
• Gather required data and performance metrics for daily, weekly or monthly reports.
• Complies with client and internal ABM processes and policies
• Perform other duties as assigned
• Job duties may be modified at any time

Skills

Leadership

Communication

Cost control

Safety compliance

Operations management

Scheduling

Data reporting

Client relationships

Education

Bachelor’s degree or equivalent experience

Military experience

Tools

Microsoft Office

Job description

ABM Industries in Memphis, TN seeks a dynamic leader to own all contracted janitorial services for a Fortune 500 client. You will direct operations, manage admin tasks, and maintain cost controls while ensuring service excellence.

The role requires 3–5 years of management, OSHA knowledge, and strong client partnerships, with a focus on safety, scheduling, and reporting in a 24x7 environment.