Senior Janitorial Operations Manager (Client Site)

ABM Industries; Memphis (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

ABM Industries in Memphis, TN is seeking a dynamic leader to own all contracted janitorial services for a high-profile client. You will lead operational and administrative activities, ensuring service delivery, cost control, and client satisfaction.

The role demands building strong client partnerships through clear communication, adapting to change, and developing a diverse team. Bachelor's degree and 3–5 years of management experience are preferred, with OSHA knowledge and a valid driver's

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3–5 years of management experience in facilities or building management.
• Experience in facility services or building management is desired.
• Must have working knowledge of OSHA safety standards and regulations.
• Must maintain a valid State issued driver’s license.

Responsibilities

• Establishes and maintains strong client relationships.
• Serves as the main point of contact for multiple client departments and attends client meetings.
• Provide leadership and support across a 24x7 work setting.
• Promotes a strong safety culture and safe work environment.
• Plans, develops and assigns work schedules to ensure service delivery expectations are achieved.
• Performs daily quality control inspections to ensure quality standards are met or exceeded.
• Performs time studies to optimize tasks, schedules and staff allocation.
• Looks for opportunities to increase revenue by providing additional services to the client.
• Be aware of and be able to speak to all aspects of the operation for both the client and ABM management.
• Create and organize a system to ensure all paperwork, files and on-going issues are kept accurate and readily available.
• Proactively maintains and reports on account financials such as labor hours, supplies, expenses, billing, and forecasting changes.
• Drives performance management in reviews, expectations, coaching and disciplinary actions.

Skills

Leadership

Client relationships

Operations management

Communication

Budget forecasting

Safety compliance

Education

Bachelor's degree

Tools

Microsoft Office

Job description

ABM Industries in Memphis, TN is seeking a dynamic leader to own all contracted janitorial services for a high-profile client. You will lead operational and administrative activities, ensuring service delivery, cost control, and client satisfaction.

The role demands building strong client partnerships through clear communication, adapting to change, and developing a diverse team. Bachelor's degree and 3–5 years of management experience are preferred, with OSHA knowledge and a valid driver's