Facilities Operations Lead for Client Success

JLL; Milwaukee (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

JLL is seeking a Facilities Manager to support the Senior Facilities Manager and Account Leader in delivering quality facility management services. The role will coordinate client requirements, manage site operations, and drive continuous improvements across building systems and services.

You will oversee work assignments for technicians and vendors, develop annual management plans, and ensure safety, compliance, and high client satisfaction at the RTP, NC site.

Qualifications

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.
• 2+ years industry experience required either in the corporate environment, third party service provider, or as consultant.
• Knows boilers, chillers, HVAC like the back of their hand.
• Strong leadership & management skills.
• Matrix manage both technical and administrative staff.
• Proficient in MS programs such as Excel, PowerPoint, Outlook, and CMMS systems.
• Exposure to GMP/GxP environments in a life sciences, food/beverage, cosmetics or related industry.

Responsibilities

• Supports the Sr. Facilities Manager and/or Account Lead in the implementation of short and long-term goals & projects for the client.
• Manages the work assignments for building technicians, vendors, and contractors.
• Assists with the development and implementation of the annual management plan for the buildings within the area.
• Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship.
• Follows the annual performance plan; accomplish KPI as agreed with client in the Performance Agreement for the position.
• Share innovations and best practices with the assigned owner of best practices for JLL Facilities Management.
• Manage contractors when on site ensuring each contractor is following all client and JLL policies and ensuring the delivery of the service is completed correctly.
• Oversee the overall service delivery of the contracted services. Ensure all Client and JLL policies in regards to delivery of service, safety and compliance are followed.
• Operations Process Development / Management: Onboarding/offboarding/orientation, Space planning, Move management, Security systems, Environmental monitoring, Waste management, Video display systems, Laboratory resources, Warehouse management and Meeting rooms and AV systems.
• Support client document management practices (Building drawings, Equipment M&O manuals, SOPs, Change control, Security procedures, EH&S procedures)
• Support project management activities of the client (Assist with project management, construction, Renovation, System implementation, Landscaping, Site security systems)

Skills

Leadership

Management

MS Office

CMMS

Industry Experience

Communication

Education

Bachelor's degree in Facilities Management

Tools

CMMS systems

Job description

JLL is seeking a Facilities Manager to support the Senior Facilities Manager and Account Leader in delivering quality facility management services. The role will coordinate client requirements, manage site operations, and drive continuous improvements across building systems and services.

You will oversee work assignments for technicians and vendors, develop annual management plans, and ensure safety, compliance, and high client satisfaction at the RTP, NC site.