Senior Facilities Manager — Client & Operations Leader

JLL

Plano (TX)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL is seeking a Senior Facilities Manager to lead on-site facilities operations for a prominent technology client in Plano/Richardson areas, coordinating with a regional team. The role focuses on delivering exceptional service, tenant satisfaction, and strategic facilities management across multiple Texas locations.

The ideal candidate will bring 7+ years in facilities management, strong budgeting skills, and experience with CMMS software.

Qualifications

Must have 7+ years of facilities management experience with at least 5 years in a leadership role.
Strong financial acumen and budget management experience.
Excellent communication and interpersonal skills.
Proven track record in client relationship management and service delivery.
Proficiency in data analysis and reporting.

Responsibilities

Lead client engagement as trusted advisor and primary liaison with the portfolio.
Oversee and implement programs to enhance workplace satisfaction and tenant communication strategies.
Translate client objectives into actionable facilities strategies.
Maintain customer-first approach across all touch points including move-in/out coordination.
Serve as escalation point for complex issues with swift resolution.
Ensure contract compliance and timely reporting with suppliers.