Facilities Operations Lead — Fast-Paced, Growth & Bonus

Modern Construction Services; Charlotte (NC); On-site; CAD 93,000 - 97,000; Full time

Benefits offered by this job

Bonus plan with upside

Annual company performance bonus

Medical, dental, vision, and more

401(k) with 3% matching

Clear growth path

Job summary

Modern Construction Services is a certified WBENC women-owned construction and facilities maintenance company based in Charlotte, NC. We’re hiring a Facilities Coordinator to manage high-volume work orders from intake to final invoice.

This desk-based role requires strong organizational skills, attention to detail, and the ability to coordinate vendors, customers, and budgets. The position offers 8am-8pm shifts, on-call every third week, and a competitive pay with bonus opportunities.

Qualifications

• 2+ years in a high-volume, customer-facing role.
• Excellent attention to detail and documentation skills.
• Strong problem-solving skills and prioritization.
• Clear written and verbal communication.
• Proficiency in Microsoft Office and ability to learn new systems.

Responsibilities

• Own assigned work orders from intake to close, on time and on budget.
• Assess customer needs and urgency, prioritizing the work board.
• Ensure clear scope with photos and details before starting work.
• Match vendors/subcontractors based on trade and scope.
• Schedule vendors and verify work on site and to standard.
• Communicate scheduling, progress and delays to customers.
• Price work to margin standards and obtain approvals before start.
• Process invoices accurately and on time.
• Keep client portals and internal systems aligned.

Skills

customer-facing

attention to detail

problem-solving

communication

MS Office

Education

Bachelor's degree or equivalent

Tools

Fexa

eMaint

ServiceChannel

FMX

Hippo

Job description

Modern Construction Services is a certified WBENC women-owned construction and facilities maintenance company based in Charlotte, NC. We’re hiring a Facilities Coordinator to manage high-volume work orders from intake to final invoice.

This desk-based role requires strong organizational skills, attention to detail, and the ability to coordinate vendors, customers, and budgets. The position offers 8am-8pm shifts, on-call every third week, and a competitive pay with bonus opportunities.