Operations Manager

*US AMR-Jones Lang LaSalle Americas, Inc.; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Facilities Operations Manager for the Syracuse/Flushing campus to lead engineering and maintenance teams, manage budgets and drive operational excellence. You will oversee steam, storm water and building systems, while coordinating security, janitorial and contractor resources.

You will develop KPIs, implement safety programs, and ensure compliance with JLL processes.

Qualifications

• Deep understanding of mechanical, HVAC and electrical systems and building infrastructure.
• Experience with steam plants and storm water facilities is a plus.
• Strong budgeting, reporting and KPI dashboard capabilities.
• Proven leadership of union-represented technical teams.

Responsibilities

• Lead Engineering & Maintenance service teams to optimize client property value and user satisfaction.
• Oversee financial controls, asset management and reporting using the CMMS and dashboards.
• Ensure safety, regulatory compliance and training of staff.
• Collaborate with facility managers, laboratories and contractors on site operations.

Skills

Mechanical systems

HVAC systems

Electrical systems

Building infrastructure

CMMS (Corrigo)

Safety compliance

Budgeting

Leadership

Communication

Tools

Corrigo CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Operations Manager

What this job involves

As a Facilities Operations Manager, you will enhance client property value and user satisfaction by effectively leading Engineering & Maintenance service teams while managing comprehensive financial controls, operational asset management, employee development, and compliance with JLL processes and procedures. This role demands both operational excellence and administrative rigor in managing complex facility operations.

Technical & Operational Leadership

You will leverage your expertise in mechanical, heating, ventilation, and electrical systems, building infrastructure operations, construction practices, and maintenance protocols to oversee facility operations. This position specifically supervises the Mechanical groups, including the steam plant and storm water treatment plant operations. You will share responsibility for skilled trade functions across carpentry, electrical, and HVAC disciplines, while the JLL team manages the Fire Inspector/Security Team for the campus's extensive fire protection systems.

Working through the Corrigo CMMS (Computerized Maintenance Management System), you will oversee site work order systems for assigned craftsmen, providing detailed financial projection, analysis, and reporting capabilities. You will collaborate closely with Carrier Laboratory Managers and contracted personnel on site—including Security, Fire Protection, and Janitorial teams—to maintain and continuously improve the Carrier Campus facilities.

Collaborative Operations Management

The three JLL Operations Managers and Client Facility Managers in the Facilities Group at the JLL Syracuse location work in close coordination for all facility work. In general, the three Operations Managers provide coverage for campus emergencies, after-hours situations, vacation coverage for other Operations Supervisors, and occasional weekend special events. The JLL-managed technicians operate within a local union governed by a collective bargaining agreement negotiated through October 2028.

Financial & Performance Management

You will maintain rigorous financial controls and operational asset management, ensure budget adherence while maximizing operational efficiency. Through the CMMS platform, you will track performance metrics, create KPI dashboards, and provide comprehensive reporting to demonstrate value delivery and identify improvement opportunities.

Team Development & Compliance

Employee development and compliance management form critical components of your responsibilities. You will ensure team members maintain required certifications, follow established procedures, and receive coaching and development support to advance their capabilities while maintaining safety and operational standards.

Sound like you? To succeed in this role, you should bring:

• Technical Systems Knowledge Deep understanding of mechanical, heating, ventilation, and electrical systems, along with building infrastructure operations, construction methodologies, and maintenance best practices. Experience with steam plants and storm water treatment facilities strengthens your candidacy.
• Technology & Communication Tools Proficiency Advanced Microsoft Outlook capabilities including calendar management, meeting coordination, email organization, and task tracking. Proficiency with Microsoft Excel for data analysis, budget tracking, reporting dashboards, pivot tables, and formulas. Competency in Microsoft Word for documentation, procedures, reports, and compliance records, and Microsoft PowerPoint for creating presentations for leadership and stakeholder meetings. Facility with Microsoft Teams for video conferencing, collaboration, file sharing, and project coordination. Strong internet research skills and web-based application navigation abilities, combined with document management systems and digital filing protocol experience.
• CMMS & Operational Systems Expertise Corrigo platform expertise for work order management and reporting is essential. You bring capabilities in digital maintenance record keeping, audit trail documentation, performance metrics tracking, and KPI dashboard creation to drive operational visibility and continuous improvement.
• Safety & Compliance Knowledge Familiarity with OSHA General Industry Standards is required, specifically including Confined Space Entry procedures, Electrical Safety (NFPA 70E awareness is beneficial), Personal Protective Equipment requirements, and Lockout/Tagout protocols. Your commitment to safety culture and regulatory compliance ensures team protection and organizational risk management.
• Leadership & Collaboration Capabilities You demonstrate the ability to supervise union-represented technical teams effectively within collective bargaining parameters. Your collaborative approach enables successful partnerships with facility managers, laboratory leaders, and contracted service providers. Strong communication skills allow you to engage effectively across all organizational levels—from craftsmen to senior leadership.
• Financial Acumen Understanding of budget management, financial analysis, and reporting enables you to maintain fiscal responsibility while delivering operational excellence. Your ability to analyze financial data and make sound operational decisions balances cost management with service quality.

JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Estimated compensation for this position: 95,000.00 – 105,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Expected compensation for this position: 9,200,000.00 – 105,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Flushing, NY Job Tags: Legal Compliance

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.