Facilities Operations & Dispatch Coordinator

University of Miami; Coral Gables (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

The University of Miami is seeking a Facilities Operations Control Representative for the Coral Gables campus. This role coordinates with faculty, staff and facilities teams to dispatch technicians and ensure smooth operations of all facility functions.

Core duties include managing calls, logging information, monitoring alarms, and overseeing work orders while maintaining clear communication with administration and field staff.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative or facilities operations preferred.
• Strong data entry and record-keeping abilities.
• Ability to communicate effectively with staff and students.

Responsibilities

• Answers phone calls with appropriate greeting and resolves issues or routes to staff.
• Enters, transcribes, records, stores or maintains information in written or electronic form.
• Monitors and responds to email requests via customer service accounts.
• Oversees work order control and scheduling of facilities technicians.
• Maintains inventory and distributes office supplies as needed.
• Generates and distributes work orders from various input sources and monitors status.

Skills

Data entry

Independent/team work

Attention to detail

Records management

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Work order system

Job description

The University of Miami is seeking a Facilities Operations Control Representative for the Coral Gables campus. This role coordinates with faculty, staff and facilities teams to dispatch technicians and ensure smooth operations of all facility functions.

Core duties include managing calls, logging information, monitoring alarms, and overseeing work orders while maintaining clear communication with administration and field staff.