Facilities Operations Coordinator

USM, Inc.; Norristown (Montgomery County); On-site; USD 42,000 - 65,000; Full time

Job summary

USM, Inc. seeks a Facilities Coordinator to be the first point of contact for customers and suppliers, delivering accurate information and resolving issues to protect profitability.

The role requires coordinating service schedules, obtaining quotes, and maintaining strong relationships across multiple locations. Strong Excel/Word skills and CRM experience are preferred, with bilingual Spanish/English a bonus.

Qualifications

• BA/BS from an accredited college or university or equivalent in education and work experience.
• Experience in a high volume, fast paced customer service role is preferred.
• SIMA/NALP licenses or horticultural degree is a plus.
• Bilingual in Spanish/English (written and spoken) is a bonus.
• Must be confident using Excel and Word; CRM experience is desirable.

Responsibilities

• Builds professional and positive relationships with customers and suppliers.
• Schedules and validates services performed by our suppliers.
• Obtains quotes and prepares proposals for enhancements and repairs.
• Analyzes property inspection results and develops remediation and improvement initiatives.
• Resolves service issues with urgency and care.
• Reconciles billing and service data.

Skills

Customer service

Communication

Problem solving

Multitasking

Relationship building

Teamwork

Attention to detail

Education

BA/BS degree

HS Diploma

Tools

Microsoft Excel

Microsoft Word

CRM software

Job description

USM, Inc. seeks a Facilities Coordinator to be the first point of contact for customers and suppliers, delivering accurate information and resolving issues to protect profitability.

The role requires coordinating service schedules, obtaining quotes, and maintaining strong relationships across multiple locations. Strong Excel/Word skills and CRM experience are preferred, with bilingual Spanish/English a bonus.