Exterior Facilities Coordinator — Service & Operations

EMCOR Facilities Services, Inc.; Norristown (Montgomery County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

USM, Inc. is seeking a Facilities Coordinator to be the first point of contact for customers and suppliers, managing information, voicemails, and 3rd party systems.

The role emphasizes timely issue resolution and ensuring services meet customer requirements with a focus on profitability. Responsibilities include scheduling, quotes, and remediation initiatives, with experience in high-volume customer service and facility operations preferred.

Qualifications

• BA/BS from an accredited college or university or equivalent in education and work experience.
• Experience in a high volume, fast paced customer service role is preferred.
• SIMA/NALP certification, Licensed Irrigator, or horticultural degree is a plus
• Bilingual in Spanish/English (written and spoken) is a bonus.

Responsibilities

• Builds professional and positive relationships with customers and suppliers.
• Schedules and validates services performed by our suppliers.
• Obtains quotes and prepares proposals for enhancements and repairs.
• Analyzes property inspection results and develops remediation and improvement initiatives.
• Resolves service issues with urgency and care.
• Reconciles billing and service data.
• Follow customer-specific policies and procedures.
• Handle multiple customers and take responsibility for following procedures.

Skills

Excel & Word

CRM software

High-volume customer service

Bilingual Spanish/English

Facilities trades

Customer service mindset

Education

BA/BS or equivalent

Licenses/Certifications

Tools

CRM platform

Job description

USM, Inc. is seeking a Facilities Coordinator to be the first point of contact for customers and suppliers, managing information, voicemails, and 3rd party systems.

The role emphasizes timely issue resolution and ensuring services meet customer requirements with a focus on profitability. Responsibilities include scheduling, quotes, and remediation initiatives, with experience in high-volume customer service and facility operations preferred.