Facility Coordinator - Exterior Services

USM; Norristown (Montgomery County); On-site; USD 42,000 - 56,000; Full time

Job summary

USM is seeking a Facilities Coordinator to be the first point of contact for customers and suppliers, coordinating services and resolving issues. The role emphasizes strong communication, relation-building, and accuracy in tracking work orders, quotes, and billing.

The ideal candidate will have experience in high-volume customer service, bilingual Spanish/English abilities, and proficiency with Excel, Word, and CRM platforms.

Qualifications

• HS Diploma or higher; BA/BS preferred.
• Experience in high-volume customer service is preferred.
• Bilingual in Spanish/English is a plus.

Responsibilities

• Build professional relationships with customers and suppliers.
• Schedules and validates services performed by our suppliers.
• Obtains quotes and prepares proposals for enhancements and repairs.
• Analyzes property inspection results and develops remediation and improvement initiatives.
• Resolves service issues with urgency and care.
• Reconciles billing and service data.

Skills

Excel

Word

CRM system

Communication

Telephone skills

Relationship building

Problem solving

Team player

Multitasking

Education

HS Diploma

BA/BS or equivalent

Tools

CRM platform

Job description

We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations.

Job Summary

The Facilities Coordinator is a key contributor in the execution of USM's customer commitments. This position is responsible for being the first point of contact for customers and suppliers, providing accurate and timely information, assisting customers and suppliers with their concerns and resolving issues when applicable, managing voicemail, and 3rd party systems. This position works in partnership with other members of the team to ensure all services issues are addressed in a timely manner based on the requirements of the customers and suppliers, and has a significant responsibility directly impacting business profitability

Essential Duties & Responsibilities

• Builds professional and positive relationships with customers and suppliers
• Schedules and validates services performed by our suppliers
• Obtains quotes and prepares proposals for enhancements and repairs
• Analyzes property inspection results and develops remediation and improvement initiatives
• Resolves service issues with urgency and care
• Reconciles billing and service data

Qualifications

• Education
• (HS Diploma, Under/Graduate Degree, etc.)
• BA/BS from an accredited college or university or equivalent in education and work experience.
• Business Experience
• (Prior years' work/related experience)
• Experience working in a high volume, fast paced customer service role is preferred but we love go-getters who want to dive into facilities management
• Licenses/Certifications
• SIMA certified, NALP certified, Licensed Irrigator, and/or horticultural degree is a plus
• Language Skills
• Bilingual in Spanish/English (Written and Spoken) is a bonus

Technical Qualifications & Skills

• Must be confident working in Microsoft Excel & Word.
• Any experience with a Customer Relationship Management (CRM) platform managing work orders desired
• Strong communication and listening skills.
• Able to understand and accurately communicate customer/service provider needs.
• Able to manage telephone interactions and convey confidence while working to resolve the issue.
• Ability to thrive in a changing environment where priorities shift.
• Ability to use critical thinking and problem-solving skills to solve problems and meet deadlines.
• Strong ability to build and maintain relationships with both internal and external customers.
• Ability to work independently when required, but also team-oriented and excited to offer help to and receive help from others.
• Demonstrates ownership and accountability for assigned tasks or responsibilities.
• Demonstrates willingness to provide feedback to management on process improvements.
• Professional, friendly demeanor with a customer- oriented attitude.
• Experience in floor care, landscaping/snow removal, building repair and maintenance, or the trades (HVAC, Floor Care, Electrical, Plumbing, and /or Roofing) desired.

Work hours for this position are subject to change, ample notice will be provided prior to any schedule changes.

Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures.

Physical Demands

This is an office role and requires the routine use of computers, cell phones and headsets.

Work Environment

Must have flexibility and adaptability in work schedule to serve a broad base of clients in multiple time zones with locations operating seven days a week. Typical work schedule would be Monday - Friday 8:30 AM - 5:30 PM, 9:00 AM - 6:00 PM, or 10:00 AM – 7:00 PM during the core landscaping season (April through October). Earlier/later shifts, which may include weekends, are required during the snow season (November through March). Promotes a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affimative Action Policy .

Geographic Disclosure

#USM