Facilities Coordinator, Exterior Services

PHFM | Facilities Maintenance - Interior & Exterior Services; DeWitt (MI); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement Plan with company match

PTO and 11 Company Holidays

Onsite gym and wellness activities

Ongoing professional development

Job summary

A Facilities Services Company located in Michigan is seeking a Facilities Coordinator to manage work orders and enhance customer support. Responsibilities include scheduling vendor dispatches, handling inquiries, and maintaining documentation. The ideal candidate will have 2-4 years of related experience and proficiency in Microsoft Office. The position offers full-time employment with a salary range of $120,000 to $140,000.

Qualifications

• Two to four years related experience and/or training.
• Experience in Facilities Maintenance/Construction is a plus.
• Must pass a background check and drug screen.

Responsibilities

• Manage a high volume of incoming work orders efficiently.
• Handle customer inquiries and provide appropriate solutions.
• Schedule and dispatch vendor partners for work orders.
• Maintain accurate documentation of service requests.

Skills

Customer service

Data management

Microsoft Office proficiency

Communication skills

Problem solving

Multitasking

Job description

We are looking for a Facilities Coordinator to join our team at PHFM | Facilities Maintenance - Interior & Exterior Services.

Supercharge your career here at PHFM!

Benefits

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave.
• Wellness activities and an onsite gym.
• Ongoing professional development and continuing professional education.

What You Will Do

• Manage work orders: Handle a high volume of incoming work orders promptly and efficiently.
• Customer support: Address customer inquiries about services, offering appropriate solutions.
• Vendor relations: Cold call potential vendor partners to establish new partnerships.
• Dispatch coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email management: Efficiently manage high-volume email communications.
• Multi-channel communication: Effectively handle multiple communication channels simultaneously.
• Issue analysis: Analyze customer inquiries to determine effective resolution strategies.
• Responsive communication: Answer phone calls and emails promptly to provide excellent customer service.
• Data management: Input necessary data into the computer system to track and follow up on customer requests.
• Team contribution: Support team efforts by achieving goals set by the Manager.
• Task prioritization: Prioritize tasks with overlapping timelines efficiently.
• Independent problem solving: Work independently and self-solve issues as they arise.
• Accurate documentation: Maintain accurate data and documentation of service requests.
• Multitasking: Manage multiple tasks in a fast-paced environment.
• Positive attitude: Maintain a positive attitude and pleasant phone demeanor.
• Composure: Stay calm and composed in a dynamic and demanding environment.
• Team collaboration: Be a supportive team player, ready to assist teammates as needed.
• Software proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel.

Requirements

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus.
• Must be able to pass a background check and drug screen.

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Facilities Services

Location: Lansing, MI

Salary: $120,000.00-$140,000.00

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