Facilities Coordinator, Exterior Services

PHFM | Facilities Maintenance - Interior & Exterior Services; Crowley (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Wellness activities

Ongoing professional development

Job summary

A leading facilities services provider in Crowley, Texas, is seeking a Facilities Coordinator to enhance customer service in a full-time capacity. This entry-level position involves managing work orders, addressing customer inquiries, and maintaining positive vendor relations. Candidates should have 2-4 years of related experience and proficiency in Microsoft Office. Join a growing team and benefit from comprehensive health plans and professional development opportunities.

Qualifications

• Two to four years of related experience and/or training.
• Previous experience in Facilities Maintenance/Construction is a plus.
• Ability to pass a background check and drug screen.

Responsibilities

• Manage a high volume of incoming work orders promptly and efficiently.
• Address customer inquiries about services and provide appropriate solutions.
• Schedule and dispatch vendor partners for work orders.
• Efficiently manage high-volume email communications.
• Maintain a positive attitude and pleasant phone demeanor.

Skills

Customer service

Communication skills

Problem-solving

Microsoft Office proficiency

Multitasking

Education

Related experience or training

Job description

Join to apply for the Facilities Coordinator role at PHFM | Facilities Maintenance - Interior & Exterior Services

6 days ago Be among the first 25 applicants

Description

Supercharge your career here at PHFM!

We are looking for a Facilities Coordinator to join our team! Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s In It For YOU

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

What YOU Will Do

This role focuses on delivering exceptional customer service by providing detailed service information and resolving issues efficiently via phone and email.

• Manage Work Orders: Handle a high volume of incoming work orders promptly and efficiently.
• Customer Support: Address customer inquiries about services, offering appropriate solutions to resolve issues.
• Vendor Relations: Cold call potential vendor partners to establish new partnerships.
• Dispatch Coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email Management: Efficiently manage high-volume email communications.
• Multi-channel Communication: Effectively handle multiple communication channels simultaneously.
• Issue Analysis: Analyze customer inquiries to determine effective resolution strategies.
• Responsive Communication: Answer phone calls and emails promptly to provide excellent customer service.
• Data Management: Input necessary data into the computer system to track and follow up on customer requests.
• Team Contribution: Support team efforts by achieving goals set by the Manager.
• Task Prioritization: Prioritize tasks with overlapping timelines efficiently.
• Independent Problem Solving: Work independently and self-solve issues as they arise.
• Accurate Documentation: Maintain accurate data and documentation of service requests.
• Multitasking: Manage multiple tasks in a fast-paced environment.
• Positive Attitude: Maintain a positive attitude and pleasant phone demeanor.
• Composure: Stay calm and composed in a dynamic and demanding environment.
• Team Collaboration: Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel.

Requirements

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus.
• Must be able to pass a background check and drug screen.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Facilities Services

Referrals increase your chances of interviewing at PHFM | Facilities Maintenance - Interior & Exterior Services by 2x