Facilities Coordinator II, Exterior Services

PHFM | Facilities Maintenance - Interior & Exterior Services; Crowley (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Onsite gym

Professional development opportunities

Job summary

PHFM | Facilities Maintenance - Interior & Exterior Services is seeking a Facilities Coordinator II based in Crowley, Texas. The ideal candidate will manage work orders, address customer inquiries, and coordinate vendor relations.

The position requires strong multitasking and communication skills, along with a minimum of three years of experience in a related field. Benefits include medical and dental plans, a 401(k) retirement plan, and opportunities for professional development.

Qualifications

• Three plus years related experience and/or training.
• Previous experience in Facilities Maintenance/Construction is a plus.
• Must be able to pass a background check and drug screen.

Responsibilities

• Manage a high volume of incoming work orders.
• Address customer inquiries about services.
• Schedule and dispatch vendor partners for work orders.
• Input necessary data into the computer system.
• Maintain accurate data and documentation of service requests.

Skills

Customer support skills

Problem-solving

Communication skills

Multitasking

Data management

Team collaboration

Software proficiency in Microsoft Office

Education

Related education or experience

Tools

Microsoft Excel

Job description

About the Role

We are looking for a Facilities Coordinator II to join our team.

Benefits

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

Responsibilities

• Manage Work Orders: Handle a high volume of incoming work orders promptly and efficiently.
• Customer Support: Address customer inquiries about services, offering appropriate solutions to resolve issues.
• Vendor Relations: Cold call potential vendor partners to establish new partnerships.
• Dispatch Coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email Management: Efficiently manage high-volume email communications.
• Multi-channel Communication: Effectively handle multiple communication channels simultaneously.
• Issue Analysis: Analyze customer inquiries to determine effective resolution strategies.
• Responsive Communication: Answer phone calls and emails promptly to provide excellent customer service.
• Data Management: Input necessary data into the computer system to track and follow up on customer requests.
• Team Contribution: Support team efforts by achieving goals set by the Manager.
• Task Prioritization: Prioritize tasks with overlapping timelines efficiently.
• Independent Problem Solving: Work independently and self-solve issues as they arise.
• Accurate Documentation: Maintain accurate data and documentation of service requests.
• Multitasking: Manage multiple tasks in a fast-paced environment.
• Positive Attitude: Maintain a positive attitude and pleasant phone demeanor.
• Composure: Stay calm and composed in a dynamic and demanding environment.
• Team Collaboration: Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel.

Requirements

• Three plus years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus.
• Must be able to pass a background check and drug screen.