Facilities & Operations Concierge

Fidelity TalentSource

Covington (KY)

On-site

USD 42,000 - 62,000

Full time

36 hours ago

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Job summary

Fidelity TalentSource is seeking an Associate, Facilities & Operations in Covington, KY to enhance the regional workspace experience. You will support on-site service delivery, hospitality standards, and cross-functional collaboration with Facilities, Amenities, Security, and On-Site Tech Support to drive a magnetic workday for Fidelity associates.

You will help execute Fidelity Real Estate Company standards, deliver guest and associate experiences, and ensure compliance with global experience

Qualifications

Proven ability in hospitality is required, with preferred experience in Cross-functional team management, Hospitality/Customer Service and Commercial Real Estate.
Experience within the Financial Services industry is also valued.
Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT equipment.
May need to work occasional extended hours (morning or evening) to support projects or activities.

Responsibilities

Ensure the local site is functioning to quality standards and making recommendations to Real Estate teams if repairs or updates are required.
Identify and resolve issues with cleaning, IT, and conference room equipment.
Know and be able to implement building safety plans.
Support the execution of initiatives designed to create connections between associates, including real estate workspace experience events, communications, and building walk-throughs.
Support the implementation of initiatives, processes, and strategy to further guest and associate experience.
Validating execution of global experience standards and standard operating procedures.