Facilities Capacity Manager | Operations & Client Delivery

CBRE Group, Inc.; Downers Grove (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

CBRE Group, Inc. is seeking a Capacity (Account) Manager to oversee a small to mid-size team delivering client commitments within Operations Management. You will coordinate staff, schedules, and performance to meet contractual obligations and drive service excellence.

You will collaborate with sales to define project requirements, manage client relationships, and monitor service levels. The role requires strong leadership, cross-functional coordination, and a commitment to CBRE RISE values.

Qualifications

• Experience supervising teams in facilities or operations.
• Strong client relationship management and onboarding.
• Ability to coordinate resources and schedules.
• Knowledge of CBRE processes is a plus.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Skills

Supervision

Staff Coaching

Operations Management

Client Relationships

Project Coordination

Education

Bachelor's degree in Business Administration

Tools

Salesforce

CRM Software

Job description

CBRE Group, Inc. is seeking a Capacity (Account) Manager to oversee a small to mid-size team delivering client commitments within Operations Management. You will coordinate staff, schedules, and performance to meet contractual obligations and drive service excellence.

You will collaborate with sales to define project requirements, manage client relationships, and monitor service levels. The role requires strong leadership, cross-functional coordination, and a commitment to CBRE RISE values.