Facilities Operations & Analytics Intern

NWU; San Jose (CA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Health insurance

Life insurance

Wellbeing benefits

10 paid holidays per year

Paid sick time

Housing allowance for interns (not 100

Remote work unlikely

Job summary

NWU in San Jose, CA is seeking a facilities-focused intern to support daily office operations and the FM team. You will monitor ticket data, track KPIs, and help improve service delivery while handling purchase orders and invoices with attention to budget alignment.

The role emphasizes strong analytical, organizational, and communication skills, plus a growth mindset and willingness to learn new facilities systems and tools.

Qualifications

• Pursuing or recently completed a bachelor's degree in Facility Management, Hospitality Management, Business Administration, or related field.
• Strong analytical skills to interpret operational data and trends.
• Highly organized with responsibility handling financial documents and invoices.
• Excellent communication with employees and vendors.
• Growth-oriented mindset and willingness to learn new tools.

Responsibilities

• Assist the Facilities Management (FM) team in daily office operations to ensure a high-quality employee experience.
• Monitor and analyze ticket data from the Global Ticketing System; track KPIs such as response times, identify recurring facility issues, and provide data-driven recommendations for operational improvements.
• Support the end-to-end purchase order and invoice workflow; verify service delivery against budget and billing, resolve payment discrepancies with vendors, and assist in monthly budget tracking.
• Collaborate with third-party service providers to ensure service level agreements (SLAs) are met and operational standards maintained.
• Collect and analyze operational metrics, including occupancy rates, utility consumption, and facility spend, to support strategic decision-making and regional reporting.

Skills

Analytical skills

Organized

Communication skills

Growth mindset

Education

Bachelor's degree in Facility Management or related field

Job description

NWU in San Jose, CA is seeking a facilities-focused intern to support daily office operations and the FM team. You will monitor ticket data, track KPIs, and help improve service delivery while handling purchase orders and invoices with attention to budget alignment.

The role emphasizes strong analytical, organizational, and communication skills, plus a growth mindset and willingness to learn new facilities systems and tools.