Facilities Manager

First Citizens; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

A leading financial institution seeks a Facilities Manager to support business operations and facility maintenance. This role involves managing vendor relationships, budget planning, and implementing industry best practices to enhance operational efficiency and customer satisfaction. Ideal candidates will have a background in corporate real estate or property management, with strong experience in overseeing facilities and managing budgets.

Benefits

Comprehensive benefits program

Qualifications

• 2+ years in Corporate Real Estate Facilities/Property Management or 6+ years with High School Diploma.
• Experience in managing budgets and vendor contracts.
• Knowledge of building systems like HVAC, electrical, and plumbing.

Responsibilities

• Oversee maintenance and repairs of Bank facilities.
• Manage vendor communications and invoicing.
• Develop and monitor capital and expense budgets.

Skills

Budget Management

Vendor Management

Customer Satisfaction

Facility/Building Maintenance

General Understanding of Building Systems

Education

Bachelor's Degree in Corporate Real Estate Facilities/Property Management

High School Diploma or GED

Job description

Overview

This position supports the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks through the research and recommendation of industry best practices.

Responsibilities

• Facility Support - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs facilities inspections, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks.
• Facility Service - Develops relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Implements solutions to address any service or performance deficiencies.
• Vendor Management - Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, network optimization recommendations, and vendor procurement activities.
• Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities.

Qualifications

Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities/Property Management OR High School Diploma or GED and 6 years of experience in Corporate Real Estate Facilities/Property Management

Additional Requirements:

• Experience in Corporate Real Estate, Facility/Building Maintenance
• General understanding of building systems (HVAC, electrical, plumbing)
• 35% travel between Raleigh portfolio sites
• Experience managing budgets and contracts for repairs, maintenance, and vendors

Preferred:

• Certifications IFMA and/or BOMA

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

#EJC

#LI-CO1