Facilities Manager

MHS Homes; North Carolina; On-site; USD 66,000 - 93,000; Full time

Benefits offered by this job

Performance based annual bonus

Pension contributions matched up to 6%

28 days holiday + bank holidays

Training & Development and ongoing CPD

Cycle to work scheme

Free parking and disabled parking

Access to two holiday homes in Norfolk

Wellbeing activities

Job summary

mhs homes is seeking an experienced Facilities Manager to lead the Facilities service across our corporate property portfolio. You will ensure buildings, services, and processes remain safe, compliant, efficient and aligned with requirements, acting as the primary FM contact and overseeing contractors, asset management and the estate.

You will manage a small team including Facilities Assistants and Co-ordinators, drive performance, and deliver value for money while upholding equality, diversity

Qualifications

• Experience in commercial asset management with 5+ years.
• Experience managing teams and contracts.
• Strong decision-making and prioritisation abilities.
• Excellent communication and stakeholder engagement.
• Knowledge of relevant legislation and compliance requirements.
• Valid UK driving licence.
• IWFM Level 4 or working towards; IOSH/NEBOSH preferred.

Responsibilities

• Lead and develop the Facilities service across the portfolio.
• Oversee contractor performance and compliance.
• Manage statutory compliance and risk mitigations.
• Oversee contracts and projects to extend asset life.
• Provide high-quality customer service and manage complaints per standards.
• Line manage Facilities Assistants and Co-ordinators.

Skills

People management

Contract management

Decision-making and prioritisation

Communication and stakeholder eng.

Legislation and compliance knowledge

UK driving licence

IOSH/NEBOSH and IWFM Level 4 (or work‑

Education

IOSH/NEBOSH certification

IWFM Level 4 (or working towards)

Job description

We are seeking an experienced Facilities Manager to lead the Facilities service across our corporate property portfolio.

You will ensure our buildings, building services, and operational processes remain safe, compliant, efficient, and aligned with statutory and organisational requirements. As the primary point of contact for all FM related issues, you will oversee contractor performance, statutory compliance, asset management, and the smooth running of our corporate estate.

Key Responsibilities:

• Lead and develop the Facilities service, delivering strong performance, value for money, and excellent customer outcomes.
• Maximise commercial assets through lifecycle planning, income generating opportunities, and asset protection.
• Manage statutory compliance, proactively identifying risks and implementing mitigations.
• Oversee contracts and projects to improve asset quality, extend asset life, and reduce environmental impact.
• Provide high-quality customer service and manage complaints in line with Housing Ombudsman standards.
• Line manager for Facilities Assistants, Facilities Co-ordinator and Utilities Co-ordinator, ensuring effective resourcing, coaching, and performance.
• Act as the organisational lead for CCTV enquiries, ensuring GDPR compliance and take charge of some of the CCTV networks.
• Manage 500+ landlord utility meters, ensuring value through tendering.
• Oversee the management and maintenance of two corporate holiday homes in Norfolk and Dorset.
• Promote and uphold Equality, Diversity and Inclusion standards.

What You Will Bring:

• Minimum 5 years' experience in commercial asset management
• Experience managing people and contracts
• Strong decision-making and prioritisation skills
• Excellent communication and stakeholder engagement
• Knowledge of relevant legislation and compliance requirements
• Valid UK driving licence
• IOSH/NEBOSH and IWFM Level 4 (or working towards)

If you’re ready to lead a high impact service, shape the performance of our corporate estate, and make a meaningful difference every day, this role offers the opportunity to do exactly that.

We offer:

• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.