Facilities & Contracts Manager

MANUAL; Wallingford (CT); On-site; USD 47,000 - 68,000; Full time

Benefits offered by this job

Share options

Private medical insurance

Gym and wellness benefit via Wellhub

Cycle to work and electric car schemes

25 days holiday plus bank holidays, +2

Job summary

MANUAL is hiring a Facilities & Contracts Manager to own two commercial/industrial sites within one park, covering building fabric, plant, equipment, and all contracts. You’ll be the competent person for Health & Safety, fire safety, LOLER, and risk management, reporting to the Senior Operations Manager and Operations Director on safety-critical matters.

You’ll lead the lifecycle of facilities contracts, oversee Opex and capex, manage landlord relationships and service charges, and drive

Qualifications

• 3+ years in a dedicated Facilities Management or Building Services role across multiple sites.
• IOSH General Certificate or equivalent; experience leading H&S for a site.
• Working knowledge of UK statutory compliance in a warehouse/industrial setting (LOLER, PUWER, EICR, L8, fire safety).
• Proven track record tendering, negotiating and managing a mixed portfolio of service contracts.

Responsibilities

• Own day-to-day operation and maintenance of two industrial buildings; ensure safety, compliance, functionality and presentation.
• Manage planned and reactive maintenance for building services (HVAC, electrical, lighting, water, doors, roofing).
• Own H&S management system, RAMS reviews, permits to work, inductions and safety training.
• Oversee contractor safety, audits, investigations and reporting; liaise with regulators and insurers.
• Lead lifecycle of facilities contracts (security, cleaning, utilities, landscaping, M&E).
• Manage landlord/landlord-agent relationships, service charges and lease events.

Skills

FM experience

IOSH General Cert

UK compliance

Contract management

Capex project delivery

Escalation point

Job description

The Opportunity

We're hiring a Facilities & Contracts Manager to take full ownership of two commercial buildings on the same industrial park — the fabric, the plant, the equipment that keeps operations moving, every contract behind it, and Health & Safety across both sites.

This is a hands-on, single-owner role, not a coordination seat. You'll be our appointed competent person for Health & Safety and the Responsible Person for fire safety, and you'll be the one who knows when the next LOLER examination is due, which contractor is underperforming, and what the landlord owes us. You'll report to the Senior Operations Manager, with a direct line to the Operations Director on anything safety-critical.

If you want a site you can genuinely improve — and the autonomy to do it — read on.

What You’ll Own

Sites and buildings

• Day-to-day operation and maintenance of two commercial/industrial buildings on one park, keeping both safe, compliant, functional and presentable.
• Planned and reactive maintenance across building services: HVAC, electrical distribution, lighting, water systems, doors and loading bays, roofing and fabric.
• The PPM calendar — building it, running it, and evidencing documentation.

Equipment and plant

• Warehouse and operational equipment: racking, forklifts and MHE, cold storage and fridges, and associated plant. You'll own servicing schedules, statutory examinations, repairs, spares and end-of-life replacement.
• Cold chain integrity from a facilities standpoint — refrigeration servicing, F-Gas obligations, temperature monitoring and alarm response, contingency planning for failure.
• Minimising downtime: understanding what's critical, what the single points of failure are, and having a plan before something breaks.

Health & Safety Responsibilities

• Owning and maintaining the H&S management system: policy, risk assessments, COSHH, manual handling, DSE, working at height, and safe systems of work.
• Contractor safety: RAMS review and approval, permits to work, induction, and CDM duties on projects.
• Accident, incident and near-miss reporting and investigation, including RIDDOR — with root cause analysis and corrective actions that actually close out.
• Chairing H&S meetings, running toolbox talks, delivering inductions and refresher training, and keeping the training matrix current (including forklift and first aid).
• Fire and emergency management: fire risk assessments, evacuation plans, drills, marshals and first aiders.
• Internal audits and inspections, and acting as the point of contact for HSE, fire authority, insurers and environmental regulators.

Statutory compliance

• Fixed wiring inspection and testing (EICR), PAT and electrical safety
• LOLER thorough examinations on forklifts and lifting equipment; PUWER and annual SARI/SEMA racking inspections
• Legionella and water hygiene (ACOP L8 / HSG274) — risk assessments, monitoring, remedials
• Fire safety: fire risk assessments, fire alarm and emergency lighting servicing, extinguishers, means of escape, sprinklers/dry risers where fitted
• Intruder alarm, CCTV and access control — servicing, monitoring contracts and response
• Asbestos management, gas safety, lifts and any other applicable regime on site

Where something is out of compliance, you'll flag it early, price the fix and get it closed out.

Contracts and suppliers

• Full lifecycle ownership of the facilities contract portfolio: security, cleaning, waste, utilities, landscaping, pest control, M&E, refrigeration and equipment servicing.
• Specification and tendering, commercial negotiation, SLA and KPI setting, performance reviews, and renewal or replacement decisions.
• Writing clear scopes of work so contractors deliver what we actually need, first time.

Landlord and lease

• Primary contact for the landlord and managing agent across both buildings.
• Managing the practical side of our lease obligations — repairing covenants, alterations consents, access, service charge review and challenge, and planning for lease events including dilapidations and break/renewal dates under the Landlord and Tenant Act.

Budget and projects

• Owning the facilities opex budget and building the capex case for equipment replacement and site improvement.
• Delivering small-to-medium refurbishment and improvement projects end to end: scope, cost, contractor selection, programme, and handover.
• Finding real cost savings — consolidating contracts, energy efficiency, moving from reactive to planned.

Essential

Who you are

• 3+ years in a dedicated Facilities Management or Building Services role, ideally across more than one commercial or industrial site.
• IOSH General Certificate or equivalent, and experience in leading H&S for a site — writing risk assessments, investigating incidents and running the system.
• Working knowledge of UK statutory compliance in a warehouse or industrial setting — LOLER, PUWER, EICR, L8, fire safety — and the confidence to hold contractors to it.
• A track record of tendering, negotiating and managing a mixed portfolio of service contracts, with evidence of what you saved or improved.
• Experience specifying and delivering capex projects, including writing detailed scopes of work.
• Comfortable being the escalation point. When a cold room fails at 6am, you're the call.

Nice to have

• NEBOSH Diploma, IWFM membership, or fire risk assessor qualification.
• Experience in a regulated environment — healthcare, pharmacy, food or life sciences.
• ISO 45001 or 14001 implementation.
• CAFM / maintenance management system implementation.
• Landlord and tenant experience: service charge negotiation, dilapidations, lease events.
• A trade or technical background (electrical, mechanical, refrigeration).

What We Offer

• £35,000–£50,000 depending on experience
• Share options — you own a piece of what you're building
• Private medical insurance
• Gym and wellness benefit via Wellhub
• Cycle to work and electric car schemes
• 25 days holiday plus bank holidays, generous parental leave and flexible working
• Annual company retreat
• A genuinely early seat at one of the most promising scale-ups in healthcare

Interview process

We aim to move quickly and will give you a decision at every stage.

• Application review — we read every application and respond within one week.
• Screening call, 30 mins — Google Meet with the Senior Operations Manager on your core experience and fit.
• Technical interview, 60 mins, on site — with the Pharmacy Operations Lead and a walk of both buildings, then a conversation about H&S, compliance regimes, equipment servicing and contract management. We'll ask you what you'd flag on the walk round, so bring your eye and some examples.
• Final interview, 30 mins — Google Meet with a member of the UK operations team, focused on how you work and how you'd fit the team.

Healthcare is broken. We’re fixing it — and we need your help.

Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way.

In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way).

Ready to join us and change how healthcare feels for millions of people?